Front Desk Supervisor - Casino jobs in Lakewood, WA

What's your passion? Whether you're into exploring caves, shopping or reading, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This position has the overall responsibility of supervising the front desk department.

• Ensure staff is properly trained including service expectations, hotel facilities and services. This also includes property management and reservations systems.
• Monitor staff performance and recommend corrective or disciplinary action, alert management of potentially serious issues.
• Respond appropriately to guest complaints, make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments and front office manager.
• Register guests and process all payments according to established procedures, issue room keys, provide information on hotel services and room location.
• You will answer multi-system phones, may routinely book guest reservations for individuals and/or groups either by phone or from within the hotel. Process cancellations, revisions and information updates on changes.

Qualifications

Requirements include at least one year of experience as a front desk agent, reservationist, night auditor or relevant field of work, or an equivalent combination of education and experience.

• Must have previous reservations/front desk experience
• Must have excellent customer service/hospitality skills
• Must have excellent communication skills both verbal/written
• Must have computer/typing and phone skills
• Must be able to work a flexible schedule (weekends, holidays, am/pm shifts

The hourly pay range for this role is $19-$50. This range is only applicable for jobs to be performed in Washington State. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits eligible to employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.