Front Desk Supervisor - Casino jobs in Hawaii

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • GRAND PACIFIC RESORTS INC
  • Princeville, HI OTHER
  • Job Details

    Job Location:    Hanalei Bay Resort - Princeville, HI
    Position Type:    Full Time
    Salary Range:    $29.82 - $29.82 Hourly
    Job Shift:    Varied

    Description

    Position Summary/ Objective:

    Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner satisfaction, and maximizing revenue and occupancy in accordance with GPR standards. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job.

    Primary Essential Functions:

    • All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
    • Observe associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner.
    • Account for guest room inventory, cash handling, and other administrative responsibilities per policies and procedures.
    • Perform front desk duties as necessary such as registration, check out and processing reservations for guests.
    • Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.
    • Respond to and resolve guest requests and concerns in a timely and professional manner, and escalate matters to the Front Desk Manager and/or Director when applicable.
    • Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.
    • Maintain the enforcement of guidelines regarding health and safety policies and procedures.
    • Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed.
    • Exemplify the proper appearance of uniform and nametag usage.
    • Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director.
    • Responsible for conducting all responsibilities in a professional and ethical manner.
    • Responsible for maintaining a consistent, regular attendance record.
    • Adhere to performance standards, company policies and procedures, as they relate to the department.

    Qualifications


    Education, Skills & Experience:

    The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

    • At least one year of experience in a guest facing front office capacity.
    • At least 6 months of supervisory/management experience, rooms management experience preferred.
    • A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred.
    • Customer- service focused, results driven, problem solving skills.
    • Professional communication skills with guests, supervisors and associates.
    • Ability to multi-task with a sense of urgency without compromising quality.
    • Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills.
    • Capable of providing on the job training.
    • Experience in the hospitality industry (time share preferred).
    • Ability to work well in a diverse team environment.

    Additional Eligibility Qualifications Required:

    • Must be available to work various shifts including weekends and holidays.
    • Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
    • Ability to speak and understand the English language.

    Physical, Environmental & Other Requirements:

    • Must be able to stand and/or walk for up to 8 hours.
    • Must also be able to sit, stoop, kneel, crouch and crawl.
    • Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
    • Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

    EEO Statement:

    Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

    Other Duties:

    • Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
    • You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
    • Management has the right to revise this job description at any time.
    • The job description is not a contract for employment.
  • 9 Days Ago

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Front Desk
  • Mid-Pacific Country Club
  • Kailua, HI FULL_TIME
  • DEPARTMENT: Member Services REPORTS TO: Member Services Director JOB TYPE: Non-Exempt/ Hourly BASIC FUNCTION: Our Concierge is the face of our Club which offers exceptional member and guest experience...
  • 19 Days Ago

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Front Desk
  • PMWS
  • Honolulu, HI FULL_TIME,CONTRACTOR,PART_TIME,TEMPORARY
  • Locally owned and operated in the beautiful state of Hawaii, on the island of Oahu. We have a wonderful opportunity for a full/part-time, Front Desk to join our team. Enjoy a relaxing position being o...
  • 3 Days Ago

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Front desk
  • Aloha Hospitality Professionals
  • Honolulu, HI FULL_TIME
  • Job Title : Ambassador - Front Desk (Luxury Condominium) Location : Waikiki Salary : $18 / hour Are you a customer service champion with a keen eye for detail and a knack for multitasking? Join our te...
  • 3 Days Ago

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Front Desk Sales Rep
  • Massage Envy
  • Pearl, HI OTHER
  • Overview Do you have a passion for helping others? As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Perks: Ho...
  • 19 Days Ago

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FRONT DESK AGENT PT
  • Springboard Hospitality
  • Lihue, HI OTHER
  • Job Details Job Location: Banyan Harbor - Lihue - Lihue, HI Salary Range: $21.00 DescriptionAbout our company: Springboard Hospitality is a premier third-party hotel management company with a 30 year ...
  • 19 Days Ago

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Front Desk Supervisor
  • Marriott International, Inc
  • Overland Park, KS
  • Additional Information Overnight shift, Full Time Job Number 24053771 Job Category Rooms & Guest Services Operations Loc...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Omaha Embassy Suites
  • Omaha, NE
  • Hotel: Omaha Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciation ign...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor
  • Wincomehospitality
  • Costa Mesa, CA
  • ** Front Desk Supervisor** ** Avenue of the Arts Costa Mesa, a Tribute Portfolio HotelCosta Mesa, CA** Posted March 2, 2...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor
  • TPG Hotels & Resorts
  • Lexington, KY
  • ** Front Desk Supervisor** ** Hyatt Regency Lexington Lexington, KY** ** Front Desk Supervisor** * Share: Email **$15 - ...
  • 3/26/2024 12:00:00 AM

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Front Desk Supervisor
  • Mac Properties, LLC.
  • Chicago, IL
  • **Description** Mac Properties is a dynamic and growing private residential real estate company with operations in the m...
  • 3/26/2024 12:00:00 AM

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Front Office Supervisor
  • Concord Hospitality
  • Savannah, GA
  • Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serv...
  • 3/24/2024 12:00:00 AM

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Front Desk Supervisor
  • Waterford Hotel Group
  • ** Front Desk Supervisor** ** Front Desk Supervisor** ** Microtel Inn & Suites by Wyndham Uncasville** 1954 Norwich New ...
  • 3/24/2024 12:00:00 AM

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Front Desk Supervisor
  • Schulte Companies
  • Norman, OK
  • Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our tea...
  • 3/24/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$39,198 to $54,924