Front Desk Supervisor - Casino jobs in Greenwood, IN

Come join our team! The Sheraton Indianapolis City Centre is a 378 room Full Service hotel located in the heart of Downtown Indianapolis. We here at the Sheraton empower our associates with the knowledge, tools, resources and training to achieve goals. We are now looking for dedicated and goal oriented individuals for our Front Office Supervisor (full time) position.

Must be available weekends.

Essential Job Functions : Learn, Execute, Observe, Coach, and Train Front Desk Agents. Excel at providing and teaching Awesome Customer Service through the check-in and check-out process for our guests. Manage all aspects of the Front Office in the absence of the Front Office Manager.

• Plan and execute plans to ensure individual and guests as part of a group have a flawless check in and check out experience.
• Resolve guest concerns in a manner that exceeds expectations and consistent with hotel policy.
• Work with other departments to provide exceptional customer service for our guests.
• Have complete working knowledge of Front Office system, including all daily transactions and those which are not performed often.
• Work with hotel security to ensure a safe environment for guests and associates.
• To ensure the cleanliness and appearance of all public area.
• Monitors Reservation to arrive, room availability, and VIP arrival.
• Accurately and efficiently manage and perform all of the front desk functions to include Guest Service Aide, PBX Operator, Front Desk Clerk, Reservations, etc.
• Assist Front Desk Clerks by cordially checking guests in and out of the hotel.
• Accurately manage cash handling including receiving money from guest for payment of hotel charges and making correct change.

Job Knowledge, Skills and other Responsibilities:

• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
• Provide leadership and guidance to the Front Office staff.
• Properly handle guest complaints and/or concerns.
• Understand and be able to quickly and efficiently operate the computers.

Required Experience: 2 years of Hotel experience required. Marriott experience strongly preferred. Management experience preferred.

Open availability required.

.
EOE-M/F/V/D

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Indianapolis, IN 46204: Relocate before starting work (Required)

Work Location: In person