Front Desk Supervisor - Casino jobs in Germantown, TN

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hotel Front Desk Supervisor
  • Southland Casino Hotel
  • West Memphis, AR FULL_TIME
  • The Opportunity 

    Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

    If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

    Pay

    $18.00 - $21.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

    Benefits 

    We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

    • Weekly pay
    • Employee assistance program 
    • Training and development opportunities
    • Employee discounts
    • Flexible work schedules

    Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

    Responsibilities 

    • Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
    • Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
    • Implement policies, procedures, and service standards in conjunction with management
    • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
    • Coordinate with housekeeping department

    Qualifications 

    • At least 2 years' experience in hospitality, front desk experience is preferred
    • Prior supervisory experience preferred
    • Computer literate in MS Office programs; some experience with property management systems preferred
    • Must be fluent in English language both spoken and written
    • No college degree required

    Shift Details 

    Evening shiftHolidaysWeekendsOvernight

    Who We Are 

    Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

    At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

    Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

    Source: Casino Careers

  • 2 Days Ago

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Supervisor, Casino Cage - Gold Strike
  • Gold Strike Casino Resort
  • Robinsonville, MS FULL_TIME
  • Primary Purpose: It is the primary responsibility of the Supervisor Cage to assist in leading the cage team toward the successful completion of shift operations including balancing all banks, adherenc...
  • 1 Month Ago

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Front Desk Supervisor
  • Hotel Indigo Memphis Downtown
  • Memphis, TN FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 22 Days Ago

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Front Desk Supervisor
  • Sheraton Memphis Downtown
  • Memphis, TN FULL_TIME
  • Property Description Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, j...
  • 11 Days Ago

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Front Desk Supervisor
  • Spring Hill Suites
  • Memphis, TN FULL_TIME
  • The Front Desk Supervisor is responsible for assisting the General Manager in directing and overseeing the Front Desk. The position ensures all required standard operating procedures are being consist...
  • 15 Days Ago

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Front Desk Supervisor
  • Hampton Memphis Shady Grove
  • Memphis, TN FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 1 Month Ago

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0 Front Desk Supervisor - Casino jobs found in Germantown, TN area

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Front Desk Manager
  • Crestline Hotels & Resorts Inc
  • Memphis, TN
  • ** Front Desk Manager** ** Front Desk Manager** **Overview** The Front Desk Manager will assist in the planning, directi...
  • 3/28/2024 12:00:00 AM

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Front Desk Agent
  • Best Western Group
  • Memphis, TN
  • **Front Desk Agent** **Job Description** **APPLY AT THE HOTEL AT 8635 US HWY 64, MEMPHIS TN, 38133 AND/OR FOR MORE INFOR...
  • 3/28/2024 12:00:00 AM

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Director of Operations-Memphis Marriott East
  • Remington
  • Memphis, TN
  • Job Description Position Summary: The Director of Operations is responsible for the direction and oversight of key guest...
  • 3/28/2024 12:00:00 AM

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Office Administrator
  • Distribution Industry
  • Memphis, TN
  • Job Description Job Description The Office Administrator plays a crucial role in supporting the HR Department, assuming ...
  • 3/27/2024 12:00:00 AM

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Store Manager
  • Ross
  • Cordova, TN
  • GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensur...
  • 3/27/2024 12:00:00 AM

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Front Desk Coordinator
  • The Joint Corp.
  • Collierville, TN
  • ** Now Hiring!Front Desk Coordinator - Collierville, TN** Collierville, TN **Front Desk Coordinator - Collierville, TN**...
  • 3/24/2024 12:00:00 AM

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Front Desk Agent
  • HANUMAN LLP
  • Germantown, TN
  • Job Description Job Description Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensa...
  • 3/24/2024 12:00:00 AM

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Front Desk Agent
  • HANUMAN LLP
  • Germantown, TN
  • Job Description Job Description Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensa...
  • 3/24/2024 12:00:00 AM

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$34,535 to $48,390
Germantown, Tennessee area prices
were up 1.3% from a year ago