Front Desk Supervisor - Casino jobs in Conway, AR

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Courtyard Little Rock West
  • Little Rock, AR FULL_TIME
  • Job Summary

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

    Responsibilities

    QUALIFICATIONS:

     

    • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must have a valid driver's license for the applicable state.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
    • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.

     

    RESPONSIBILITIES:

     

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Set the standard for guest relations at the Front Desk.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Review Front Office log and Trace File daily.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Be familiar with all in-house groups.
    • Be aware of all closed out and restricted dates.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Be able to perform all duties of Front Desk Agent.
    • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
    • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
    • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
    • Have knowledge of and assist in all emergency procedures as required.
    • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
    • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
    • Ensure the maximization of room revenue through Rooms Merchandising.
    • Answer all guest inquiries in a timely and professional nature.
    • Be involved in departmental meeting planning and execution.
    • Help maintain productivity levels at or above budgeted standards.
    • Perform any other duty as required by management.
    • Assist in training of new hires and current associates on a regular basis.
    • Attend meetings as required by management.

     

    Property Details

     

    At the intersection of comfort and convenience, Courtyard Little Rock West provides a prime location just minutes from major interstates and downtown shopping and dining. We are a quick commute from the State Capitol, Little Rock Zoo, Burns Park and Pinnacle Mountain State Park as well as UAMS, UALR and Arkansas Children's Hospital. 

    Following a day of family fun or business deals, guests can make themselves at home in a spacious hotel room or suite with complimentary Wi-Fi, a flat-panel TV, plush bedding and ergonomic workstation. Then grab a bite to eat at The Bistro, our casual eatery offering a wide selection of healthy and hearty meals plus Starbucks® beverages and nightly cocktails. Guests can enjoy our on-site fitness center and unwind at our seasonal outdoor pool for a refreshing retreat. 

    For small professional meetings or social events, anyone can reserve one of our venues including our signature Razorback-themed room. The friendly staff at Courtyard Little Rock West is here to help visitors capitalize on comfort for their upcoming trip.

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • 1 Month Ago

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Night Operations Supervisor
  • Night Operations Supervisor
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • Just Posted

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Front Desk
  • HealthCARE Express
  • North Little Rock, AR FULL_TIME
  • Do you make GREAT first impressions? Do you NEVER meet a stranger? If so, HealthCARE Express is searching for reliable and energetic personalities to add to our D.O.F.I. team. "What is D.O.F.I?" you a...
  • 24 Days Ago

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Front desk
  • University of Arkansas System
  • Little Rock, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 24 Days Ago

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Front desk
  • UAMS
  • Little Rock, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 28 Days Ago

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Front Desk
  • S & S Hospitality Group 2 LLC
  • Batesville, AR FULL_TIME
  • Responsibilities:- Greet and welcome guests in a friendly and professional manner- Check-in and check-out guests, ensuring accuracy of information- Answer phone calls and respond to guest inquiries- P...
  • 1 Month Ago

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0 Front Desk Supervisor - Casino jobs found in Conway, AR area

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Front Desk Coordinator - Jonesboro, AR
  • The Joint Chiropractic
  • Conway, AR
  • Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proa...
  • 3/28/2024 12:00:00 AM

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Office Administrator- Full-Time
  • The Wound Pros
  • Little Rock, AR
  • Job Description Job Description Salary: $25/hr WHO ARE WE? The Wound Pros LLC is a nationwide Wound Care Medical Group w...
  • 3/28/2024 12:00:00 AM

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Administrative Specialist II
  • University of Arkansas System
  • Little Rock, AR
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Wor...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager - Fairfield Conway, AR
  • Blue Sky Hospitality Solutions
  • Conway, AR
  • Position:Front Office Manager / Guest Service Manager Date:February 2024 JOB SUMMARY Ensure guest service standards of t...
  • 3/28/2024 12:00:00 AM

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Restoration Supervisor
  • SERVPRO of Northwest Little Rock
  • Maumelle, AR
  • Job Description Job Description Benefits: 401(k) matching Dental insurance Health insurance Paid time off Training & dev...
  • 3/28/2024 12:00:00 AM

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Front Desk Agent
  • BOUTIQUE HOTELS INC
  • Morrilton, AR
  • Summary / Job Purpose Represents the hotel to the guest through all stages of the guest's stay by working with all hotel...
  • 3/25/2024 12:00:00 AM

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Receptionist
  • Camping World Holdings, Inc.
  • Little Rock, AR
  • First point of contact for customers Greet and welcome customers Set tone for a positive customer experience Check in VI...
  • 3/25/2024 12:00:00 AM

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Operations Manager - Plant
  • Holman Logistics
  • Conway, AR
  • Holman Logistics is actively seeking an Operations Manager - Plant to join our team in Conway, AR. This is an exciting o...
  • 3/24/2024 12:00:00 AM

Conway is a city in the U.S. state of Arkansas and the county seat of Faulkner County, located in the state's most populous Metropolitan Statistical Area, Central Arkansas. Conway is unusual in that the majority of its residents do not commute out of the city to work. The city also serves as a regional shopping, educational, work, healthcare, sports, and cultural hub for Faulkner County and surrounding areas. Conway's growth can be attributed to its jobs in technology and higher education with its largest employers being Acxiom, the University of Central Arkansas, Hewlett Packard, Hendrix Coll...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$34,163 to $47,869
Conway, Arkansas area prices
were up 1.2% from a year ago