Front Desk Supervisor - Casino jobs in Clearwater, FL

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Princess K Investments
  • Clearwater, FL FULL_TIME
  • Job Description


    Position: Front Desk Supervisor

    Location: Clearwater, FL

    Reports to: Director of Rooms

    Status: Non-Exempt


    Job Summary:

    The Front Desk Supervisor will be responsible for supervising front office staff and implementing and supporting aggressive hospitality practices. Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

    **Please note, Princess K Investments LLC., is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.


    Essential Functions

    • Learn & excel in Opera PMS system
    • Assist in managing & motivating front desk personnel
    • Assist with guest luggage
    • Provide room quotes and upsell to guest when possible
    • Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
    • Responsible to know all functions to showcase the hotel to each guest
    • Maintain guest confidentiality
    • Maintain knowledge of hotel and brand rewards
    • Provide local information for shopping, dining, nightlife, and recreational destinations
    • Receive, store, and deliver luggage and mail
    • Make travel arrangements for guests to include sightseeing and other tours
    • Assist with coordination between Housekeeping and Front Desk
    • Verify charges / collect payment from guests for room stays
    • Respond to guest inquiries
    • Follow scheduled shifts and follow break and lunch requirements
    • Report any suspicious activity or unusual items in room
    • Report any irregular behavior from guests in public areas and or in room
    • Ability to take initiative and handle assignments with limited supervision
    • Follow all hotel policies and procedures as outlined in the team member handbook
    • Maintain cleanliness and order of work area


    Hotel Performance

    • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

    Qualification Standards


    Education & Experience

    • High School diploma or higher
    • Previous hospitality experience preferred
    • Excellent phone & customer service skills
    • Excellent communication skills, both verbal and written
    • Ability to use technology e.g. tablets, iPads


    Physical Demands

    • Ability to sit or stand for extended periods of time
    • Ability to bend
    • Ability to lift, pull 40 lbs
    • Ability to communicate clearly
    • Corrected vision to normal range
    • Ability to work long hours as needed


    Mental Demands

    • Make sound judgments quickly
    • Work on multiple tasks, making appropriate progress towards deadlines
    • Able to work independently, take direction, and provide direction to others
    • Manage differing personalities within the office, the hotel, and the community
    • Maintain the highest degree of confidentiality
    • Ability to work effectively in stressful, high pressure situations
    • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • 22 Days Ago

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Overnight Front Desk Supervisor
  • Innisbrook Resort
  • Palm Harbor, FL FULL_TIME
  • POSITION OBJECTIVE Responsible for answering, directing, dispatching, logging all requests (internal/external) that come into the switchboard as well as attending to guest needs, including but not lim...
  • 1 Day Ago

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Front Desk Supervisor
  • Pyramid Global Hospitality
  • Clearwater, FL FULL_TIME
  • Front Desk Supervisor Hotel/Resort Name Clearwater Beach Marriott Suites on Sand Key Posted Date 1 day ago(12/22/2023 4:56 PM) Location US-FL-Clearwater Beach Department Front Office Position Type Reg...
  • 8 Days Ago

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Front Desk Supervisor
  • Clearwater Beach Marriott Suites on Sand Key
  • Clearwater, FL FULL_TIME
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
  • 9 Days Ago

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Front Desk
  • Terlep Chiropractic
  • Spring, FL FULL_TIME
  • Job description About us WCMIortho is a Medical Practice in Brooksville, FL. We are professional and agile. This multi-provider practice is quick paced and focused on concierge level patient care from...
  • 2 Days Ago

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Front Desk
  • FirstService Residential
  • Odessa, FL FULL_TIME
  • Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, deve...
  • 9 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Clearwater, FL area

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Scribe/Float Front Desk Coordinator - part time
  • Innovative Healing Systems Inc
  • Tampa, FL
  • The PRN Front Desk Coordinator/Float Scribe is available to cover the various administrative needs of each center relate...
  • 3/29/2024 12:00:00 AM

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Senior Administrative Assistant
  • City of Dunedin, FL
  • Dunedin, FL
  • Salary: See Position Description Location : Dunedin, FL Job Type: Full-Time Job Number: 2024-00020 Department: Parks & R...
  • 3/29/2024 12:00:00 AM

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Front Desk Supervisor
  • Hotel Flor Tampa
  • Tampa, FL
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Marriott Palmetto Resort & Spa
  • Palmetto, FL
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor- Tribute Portfolio Marriott Hotel
  • The Karol Hotel- Tribute Portfolio Marriott Hotel
  • Clearwater, FL
  • Job Description Job Description Job Description Position: Front Desk Supervisor - The Karol Hotel - Tribute Portfolio Ma...
  • 3/27/2024 12:00:00 AM

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Authorizations Coordinator- Home Care
  • Pinnacle Home Care
  • Oldsmar, FL
  • ** Authorizations Coordinator- Home Care** **Job Category****:** Operations **Requisition Number****:** AUTHO02536 Showi...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent
  • Safety Harbor Resort and Spa
  • Safety Harbor, FL
  • Job Description Job Description We are looking for a Full- Time and Part-time Front Desk Agent with the below qualificat...
  • 3/26/2024 12:00:00 AM

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Telehealth Tech / Medical Receptionist
  • Behavioral Healthcare Options Inc
  • Safety Harbor, FL
  • Job Description Job Description Behavioral Healthcare Options, Inc. is now offering telehealth services and looking to h...
  • 3/25/2024 12:00:00 AM

Clearwater is a city located in Pinellas County, Florida, United States, northwest of Tampa and St. Petersburg. To the west of Clearwater lies the Gulf of Mexico and to the southeast lies Tampa Bay. As of the 2010 census, the city had a population of 107,685. Clearwater is the county seat of Pinellas County and is the smallest of the three principal cities in the Tampa-St. Petersburg-Clearwater metropolitan area, most commonly referred to as the Tampa Bay Area. Cleveland Street is one of the city's historic avenues, and the city includes Spectrum Field and Coachman Park. The city is separated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$35,413 to $49,621
Clearwater, Florida area prices
were up 1.1% from a year ago