Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION SUMMARY
To exceed guest expectations for efficient, knowledgeable and courteous service. Performs check-in and check-out of guests per online or walk in registration. Directs guests to hotel rooms and provides information regarding check out times. Performs daily tasks including guest relations and answering phones.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this job class and are not all inclusive.
WORKING CONDITIONS
Must have ability to:
JOB QUALIFICATIONS
High School Diploma or GED equivalent. Basic math and cash handling skills. Demonstrable English speaking skills. Proficiency with personal computers. Excellent customer service skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
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0 Front Desk Supervisor - Casino jobs found in Clay, NY area