Front Desk Supervisor - Casino jobs in Charleston, WV
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Front Desk Associate
- Adventures on the Gorge
-
Fayetteville, WV
FULL_TIME
-
Front Desk AssociateResponsibilitiesThe Front Desk Associate provides a critical first impression to our guests and has a natural passion for delivering exceptional guest service. The Front Desk Associate focuses on guest satisfaction and on maintaining strong working relationships and effective communication among all resort departments.ExpectationsThe Front Desk Associate greets, welcomes, and directs guests appropriately for lodging, activities, food service, and retail. Active listening skills are used to understand the individual needs of each guest. Nonverbal skills are required to identify guests’ satisfaction or dissatisfaction with their stay.All Adventures on the Gorge employees are expected to help achieve our vision of leading the world outdoors by extending hospitality at all times, providing assistance where needed, and championing a one-company mindset.Duties
- Welcome guests with advance reservations upon arrival
- Receive walk-in guests, provide assistance, and create new reservations.
- Perform all check-in and check-out tasks for lodging.
- Manage and/or modify existing guest reservations.
- Provide information about the resort, activities, available lodging options, amenities, and rates.
- Provide information about local amenities and attractions.
- Upsell additional facilities and services, when appropriate.
- Verify guest identities as necessary.
- Process cash and credit card transactions accurately and confidentially.
- Fulfill and accommodate special requests when possible.
- Answer incoming calls; provide information, redirect, or take messages, as appropriate.
- Direct or escort guests to specific areas or offices of the resort.
- Respond to complaints in a friendly, timely, and professional manner.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished.
QualificationsRequired:- Ability to work independently with minimal guidance and as a part of a team
- Ability to work efficiently while giving attention to detail
- Exceptional organization skills
- Basic written and verbal communication skills
- Strong interpersonal and customer service skills
- Basic knowledge of computers
- Excellent phone skills
- Ability to be friendly while remaining professional
Preferred:- Experience in a hospitality setting
- Excellent written and verbal communication skills
- Demonstrated organizational ability and time-management skills
- Experience with property management software
- Working knowledge of and relevant experience in the outdoor adventure industry
Other Information- Physical demands and environment:
- Prolonged periods sitting at a desk, working on a computer, and talking on the phone.
- Ability to stand, walk, stoop, bend, and lift items weighing up to 25 pounds at times.
- Flexibility in work habits and work schedule is required.
- This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties and descriptions at any time.
- 18 Days Ago
Front Desk Clerk
- Southern WV Health System/Lincoln Primary Care, Inc.
-
South Charleston, WV
FULL_TIME
- NATURE OF WORK: Supports the provision of direct services by answering in-coming phone calls from those seeking services within LPCC as well as greets the public coming into the building. Coordinates ...
- 18 Days Ago
Front Desk Clerk - Grant
- CAMC Health System
-
Charleston, WV
FULL_TIME
- Registers guests at check-in and assures the rooms are cleared and ready for checkout observing the Hospitality House policies and procedures. Assures payment at check-out observing motel policies and...
- 22 Days Ago
Front desk associate
- VP Management
-
Chapmanville, WV
FULL_TIME
- The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate...
- Just Posted
Front Desk Dental Receptionist
- O'Dell Orthodontics
-
Hurricane, WV
FULL_TIME
- Job Overview:We are seeking a reliable and professional Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing excellent cust...
- Just Posted
Hotel Front Desk Agent
- Holiday Inn Cross Lanes
-
Charleston, WV
FULL_TIME,PART_TIME
- Holiday Inn Cross Lanes Full Job DescriptionAddress: 410 New Goff Mountain RoadStarting pay: $11-12 plus monthly bonus up to $400Shifts: Available all days of the weekSUMMARYJob Description for Front ...
- 4 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Charleston, WV area
Hospitality Assistant
- BSA Summit Group
-
Oak Hill, WV
- Direct Report Hospitality Supervisor Employee Profile and Desired Traits •High level emotional intelligence •Active in t...
- 4/26/2024 12:00:00 AM
Floor Leader
- Buckle
-
Barboursville, WV
- Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statem...
- 4/24/2024 12:00:00 AM
Room Attendant - Quality Inn, West Virginia
- Quality Inn West Virginia
-
Charleston, WV
- Room Attendant SUMMARY: Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned sectio...
- 4/23/2024 12:00:00 AM
Guest Service Agent - Full Time
- Sonesta International Hotels Corporation
-
Charleston, WV
- Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribut...
- 4/23/2024 12:00:00 AM
Room Attendant - Best Western, West Virginia
- Best Western West Virginia
-
Charleston, WV
- Room Attendant SUMMARY: Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned sectio...
- 4/22/2024 12:00:00 AM
About Charleston, West Virginia
Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat.
Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$33,716 to $47,243
Charleston, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago