Front Desk Supervisor - Casino jobs in Brentwood, NY

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Holiday Exp Long Island
  • Hauppauge, NY FULL_TIME
  • Job Summary

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

    Responsibilities

    QUALIFICATIONS:

     

    • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must have a valid driver's license for the applicable state.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
    • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.

     

    RESPONSIBILITIES:

     

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Set the standard for guest relations at the Front Desk.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Review Front Office log and Trace File daily.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Be familiar with all in-house groups.
    • Be aware of all closed out and restricted dates.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Be able to perform all duties of Front Desk Agent.
    • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
    • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
    • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
    • Have knowledge of and assist in all emergency procedures as required.
    • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
    • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
    • Ensure the maximization of room revenue through Rooms Merchandising.
    • Answer all guest inquiries in a timely and professional nature.
    • Be involved in departmental meeting planning and execution.
    • Help maintain productivity levels at or above budgeted standards.
    • Perform any other duty as required by management.
    • Assist in training of new hires and current associates on a regular basis.
    • Attend meetings as required by management.

     

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan

    Compensation Min

    USD $15.08/Hr.

    Compensation Mid

    USD $18.85/Hr.

    Compensation Max

    USD $22.62/Hr.
  • 3 Days Ago

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Front desk supervisor
  • Aimbridge Hospitality
  • Hauppauge, NY FULL_TIME
  • Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hot...
  • 4 Days Ago

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Overnight Front Desk Supervisor
  • Gurneys Inn Resort & Spa LLC
  • Montauk, NY FULL_TIME
  • ESSENTIAL FUNCTIONS: Responsible for the process of checking our guests in and outPosting daily chargesPosting payments including check, cash or credit cardsAccept maintenance fees when applicableAnsw...
  • 12 Days Ago

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Front desk
  • Catholic Health
  • West Islip, NY FULL_TIME
  • Job Description Overview As a Front Desk Secretary for Catholic Health, you will be responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. Job D...
  • 1 Day Ago

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Front Desk
  • Holiday Inn Long Island/ISLIP Airport East
  • Holtsville, NY FULL_TIME
  • We are looking for a Front Desk Agent! Ideal candidate will have a flexible schedule, willing to work mornings, evenings and overnights if needed, including weekends and Holidays! If you have a passio...
  • 7 Days Ago

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Culinary Supervisor
  • Suffolk Regional OTB / Jake's 58 Casino Hotel
  • Islandia, NY FULL_TIME
  • Payrate is $60,000 Annually Job Description: The Culinary Supervisor responsibly is to participate and supervise in the preparation, production, and service of menu items according to the direction of...
  • 24 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Brentwood, NY area

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Hotel Front Office Supervisor
  • Hotel Resource
  • New York, NY
  • **Hospitality - Hotel** **Hotel Front Office Supervisor** Hotel Front Office Supervisor DelMonte Hotel Group Albany NY *...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator
  • Health Plus Management
  • New York, NY
  • Job Description Job Description Responsibilities: Make sure patients feel welcome as soon as they walk in the door by de...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor
  • Crescent Hotels & Resorts Llc
  • New York, NY
  • Careers ** Front Desk Supervisor** ** Front Desk Supervisor** **EVEN Hotel Norwalk** The Amazing EVEN Hotel Norwalk, CT ...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator
  • BLUE WATER SPA, INC
  • Oyster Bay, NY
  • Job Description Job Description Benefits/Perks Competitive salary Flexible Schedule Great work-life balance Paid time of...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor
  • Shaner Hotel Group
  • Norwalk, CT
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain comp...
  • 3/26/2024 12:00:00 AM

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Front Desk Supervisor
  • AvalonBay Communities, Inc.
  • New York, NY
  • **Front Desk Supervisor** New York, New York **Front Desk Supervisor** **Position Type:** Full Time **State:** New York ...
  • 3/26/2024 12:00:00 AM

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Front Office Supervisor
  • Endeavor Hospitality Group
  • New York, NY
  • Description What's your Endeavor? If this is you, we want to talk to you: You believe that service is not just a series ...
  • 3/26/2024 12:00:00 AM

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FRONT DESK COORDINATOR
  • BKBM LONG ISLAND CITY LLC
  • Long Island City, NY
  • Core Competencies: Consistent and timely attendance Ability to learn dog recognition Coordinating meet and greets Answer...
  • 3/25/2024 12:00:00 AM

Brentwood is a hamlet in the Town of Islip in Suffolk County, New York, United States. As of the 2010 Census, the population of Brentwood was 60,664. Brentwood is located at 40°46′54″N 73°14′39″W / 40.78167°N 73.24417°W / 40.78167; -73.24417 (40.781805, −73.244060). According to the United States Census Bureau, the CDP has a total area of 10.1 square miles (26.1 km²).[citation needed]...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$40,996 to $57,443
Brentwood, New York area prices
were up 1.6% from a year ago