Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Train and supervise front desk staff to ensure excellent customer service
-Scheduling Staff
- Work with Housekeeping Department
- Impliment and maintain high standards and procedures
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Handle guest inquiries, requests, and complaints promptly and effectively
- Manage phone systems, answering calls and directing them to the appropriate department or staff member
- Assist with reservations, cancellations, and modifications
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of transactions
- Monitor guest satisfaction through feedback surveys or direct communication
Requirements:
- Previous experience in front desk or hospitality management required
- Excellent communication skills, both verbal and written
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Familiarity with hotel reservation systems and phone systems
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of local attractions, restaurants, and transportation options
- Flexibility to work various shifts, including weekends and holidays
We offer competitive pay based on experience along with benefits such as health insurance, paid time off, and opportunities for career advancement. If you are passionate about delivering exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Manager.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
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Work Location: In person
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0 Front Desk Supervisor - Casino jobs found in Binghamton, NY area