Front Desk Supervisor - Casino jobs in Arlington, VA

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • The Morrow Hotel Washington, DC Curio Collection...
  • Washington, DC FULL_TIME
  • Overview:
    Opportunity: Front Desk Supervisor

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

    Your Growth Path


    Assistant Front Office Manager – Front Office Manager – Assistant General Manager

    Your Focus
    • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
    • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
    • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
    • Perform bookkeeping activities such as balancing accounts and conducting audits.
    • Make and confirm reservations.
    • Promote Hersha Hospitality and brand-specific marketing programs.
    • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
    • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
    • Compute bills, collect payments, handle cash, and make change for guests.
    • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
    • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
    • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.

    Your Background and Skills
    • Associate’s or Bachelor’s degree preferred.
    • 1 to 3 years of related experience.

    Work Environment and Context
    • Work schedule varies and may include working on all shifts, holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
    About Us :
    Positioned at the confluence of several of Washington DC’s most dynamic neighborhoods, The Morrow is the preeminent lifestyle hotel in Northeast DC for business, group and leisure travelers. Much like our name which looks to create a better today for the promise of a greater tomorrow, The Morrow is a source of energy and positivity. It’s a place where energized guests, dynamic experiences, and thoughtful staff come together to make the most of every day. Driven by a sense of warmth, community and intuitive ease, we connect our guests with a renewed perspective, encouraging them to radiate their own optimism.

    This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

    HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

    To see other opportunties at this location, click here.
  • Just Posted

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Hotel Front Desk Supervisor
  • Choice Hotels
  • Woodbridge, VA FULL_TIME
  • Job Summary:We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all front desk operations and ensur...
  • 1 Day Ago

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Front Desk Supervisor
  • Residence Inn Alexandria Old Town South at Carlyle
  • Alexandria, VA FULL_TIME
  • Join our DYNAMIC TEAM at Residence Inn Old Town Alexandria! The Residence Inn Old Town Alexandria is seeking an enthusiastic Front Desk Supervisor with leadership skills to join our TEAM. If you have ...
  • 3 Days Ago

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Front Desk Supervisor
  • Fairfield Inn & Suites by Marriott Washington, DC/Downtown
  • Washington, DC FULL_TIME
  • Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office ...
  • 15 Days Ago

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PM Front Desk Supervisor
  • Stonebridge Companies
  • Washington, DC FULL_TIME
  • City, State:Washington, District of Columbia ** Primarily PM Shift 3p-11pThe purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Fro...
  • 15 Days Ago

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Front Desk Supervisor
  • Crestline Hotels and Resorts
  • Washington, DC FULL_TIME
  • We offer a starting rate of pay of $25.00 per hour an excellent benefit Package effective the first of the month following 30 days of employment AND COMPLIMENTARY PARKING! If you’re looking for a grea...
  • 1 Month Ago

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0 Front Desk Supervisor - Casino jobs found in Arlington, VA area

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Dual Front Desk Supervisor
  • Aloft Arundel Mills BWI Airport
  • Hanover, MD
  • Description We have an exciting opportunity to join our team as the Dual Front Office Supervisor overseeing our Aloft an...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator
  • CoreLife
  • Germantown, MD
  • Looking for a job as a front desk coordinator in Germantown Join CoreLife for a 4-day workweek while making a positive i...
  • 3/28/2024 12:00:00 AM

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Dental Front Desk Coordinator
  • Lorton Town Dental
  • Lorton, VA
  • Job Description Job Description Lorton Town Dental is a fast growing, all digital, state of the art dental practice, we ...
  • 3/27/2024 12:00:00 AM

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Front Desk Coordinator Surgery Center
  • FMCNA Integrated Care Group
  • Arlington, VA
  • **PURPOSE AND SCOPE:** As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communic...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor
  • Concord Hospitality
  • Washington, DC
  • Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serv...
  • 3/26/2024 12:00:00 AM

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Front Desk Supervisor
  • Fairfield Inn & Suites by Marriott Washington, DC/Downtown
  • Washington, DC
  • Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
  • 3/25/2024 12:00:00 AM

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Front Desk Supervisor
  • Hampton Inn - DC
  • Washington, DC
  • Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
  • 3/25/2024 12:00:00 AM

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Front Office Supervisor
  • AltaMed Health Services Corporation
  • Monrovia, MD
  • Work Boldly. Live Brilliantly. At AltaMed, we don't just serve our communities, we are part of them. We have raised the ...
  • 3/24/2024 12:00:00 AM

Arlington County is located in northeast Virginia and is surrounded by Fairfax County and the Falls Church to the southwest, the City of Alexandria to the southeast, and Washington, D.C. to the northeast directly across the Potomac River, which forms the county's northern border. Other landforms also form county borders, particularly Minor's Hill and Upton's Hill on the west. According to the U.S. Census Bureau, the county has a total area of 26.1 square miles (67.6 km2), of which 26.0 square miles (67.3 km2) is land and 0.1 square miles (0.3 km2) (0.4%) is water. It is the smallest county by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$41,589 to $58,275
Arlington, Virginia area prices
were up 1.3% from a year ago