Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out patients efficiently and accurately
- Provide information about insurance, explain services, and scheduling appointments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist other team members when available
- Process payments and maintain accurate records of patient's transactions
- Maintain a clean and organized front desk area/ office
- Making reminder appointment calls for patient appointments
```Experience```
- Customer service experience preferred- Excellent phone etiquette and communication skills
- Knowledge of front desk operations and patient relations
- Bilingual Korean/ English ( no need for perfect Korean)
- Ability to handle difficult situations with professionalism and empathy
- Strong attention to details / work ethic/ neatness
- Korean/ English typing
At our office, we value our Front Desk Agents as they are the first point of contact for our patients. We are seeking individuals who are passionate about providing exceptional customer service and creating a positive experience. As a Front Desk Agent, we require caring/kind service for all patients.
We would love to hear from you.
Note: This job description is intended to provide an overview of the responsibilities and qualifications required for this position. It is not an exhaustive list of all tasks that may be assigned or skills that may be required.
Job Type: Part-time
Pay: From $20.00 per hour
Schedule:
Work setting:
Work Location: In person