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Front Desk Manager jobs in Montana

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Front Desk Manager jobs

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Front Desk Manager (FT)
  • Lambert Hotels
  • Kalispell, MT FULL_TIME
  • Kalispell Super 8 is looking for an upbeat Front Desk Manager to join our team. We are dedicated to providing a safe, clean, and comfortable “home away from home” experience for our guests. The person in this role would need to work cohesively as a part of a team. 

    JOB DESCRIPTION: 
      
    Place of Work:
    Lambert Hotels
     
    Scope or General Purpose:
    To maintain the standards and proper protocols of the hotel brand. To manage all aspects of customer service and to properly implement all front office training as the Guest Experience Champion (GEC) and the Hospitality Promise.
     
    Responsible to:
    General Manager
     
    Responsible for:
    Guest Service Personnel and Night Auditors
     
    Liaises with:
    Head Housekeeper. Maintenance Supervisor, Director of sales, accounting dept, Event Coordinator and restaurant General Manager
     
    Limits of Authority:
    All purchasing, hiring, terminations, discounted or complimentary rooms must be approved by Hotel General Manager.
     
    Main Duties:
    • Responsible for training Guest Services Personnel in every aspect of their job:
      • Answering calls.
      • Greeting guests.
      • Hold mail procedure. All mail goes to accounting department.
      • Knowledge of services provided by the hotel.
      • Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, restaurants, doctor, etc.
      • PMS system.
      • Message procedure.
      • Asking/communicating with guest as to achieve rapport and create ambience.
      • Knowledge of company Mission, Vision and Values.
      • Recommend other hotels in group, etc.
    • In the morning talk to departing guests, ensure they enjoyed their stay.
    • Log in to MyPortal daily to check Guest View Reports and WynReview scores. Respond to guest comments with assistance of Hotel general Manager.
    • Ensure that Wyndham Rewards requirements are met.
    • Assist departing guests with forward bookings.
    • Print special arrivals list in morning and together with GM review arriving guests, identifying Frequent Guests and VIP's and Return Guests.
    • Complete VIP and Return Guest form.
    • Allocate rooms to VIP and Return Guests, ensure welcome letters, welcome back letters and gifts are placed in room.
    • Check allocated rooms for cleanliness and that guest supplies are in room.
    • Spend time on desk ensuring Guest Service Attendants are following procedures, train and guide where necessary.
    • Responsible for "Hospitality Promise".
    • Customer service delivery and recovery (actively elicit customer complaints, customer suggestion box, action and give feedback to customers).
    • Conduct face-to-face customer surveys.
    • Monitor employee morale & motivation levels of front-of-house staff.
    • These duties may vary based on the needs of the business.

    Benefits:
    • Competitive wages.
    • The full-time position is available.
    • Vacation Pay.
    • Holiday Pay.
    • Discounted hotel rooms worldwide.
    • Advancement opportunities.
    • Flexible schedule.
    If you have a great attitude and want to become part of a company that has room for growth – we would love to have you join our team.
  • 18 Days Ago
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Front Desk Manager
  • Glacier Park Collection
  • East Glacier Park, MT OTHER
  • Work in a dynamic, culturally diverse team from around the globeCompetitive perks & wagesFree housing options availableFree meals available at Glacier Park LodgeFast-paced and active position – get yo...
  • 11 Days Ago
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Office Manager/Front Desk Receptionist
  • Andrew Freund DDS
  • Bozeman, MT FULL_TIME
  • Job Summary:We are a small dental practice seeking an experienced Office Manager / Front Desk Receptionist to oversee the daily operations of our office. The ideal candidate will be experienced in a d...
  • 1 Day Ago
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Summit Front Desk Assistant Manager
  • Boyne Resorts
  • Big Sky, MT TEMPORARY
  • Overview Big Sky Resort is looking for a Assistant Front Desk Manager at the Summit Hotel who is a driven self starter and enjoys creating transformational experiences for guests. At the Summit Hotel ...
  • 9 Days Ago
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FRONT DESK MANAGER (GLACIER NP)
  • Pursuit
  • National Park, MT TEMPORARY
  • What perks can you expect? Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Fu...
  • 1 Month Ago
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FRONT DESK ASSISTANT MANAGER (GLACIER NP)
  • Pursuit
  • National Park, MT TEMPORARY
  • What perks can you expect? Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Fu...
  • 16 Days Ago
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Front Desk Manager jobs at Popular Companies

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FRONT DESK / MANAGER
  • Jai Sri Ganesh LLC
  • Little Falls, MN
  • Job Description Job Description WE ARE LOOKING FOR ENERGETIC PEOPLE WHO LOVE WORKING AS A TEAM MEMBER IN THE FIELD OF CU...
  • 4/26/2024 12:00:00 AM
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Front Desk Manager
  • Dedham Health
  • * Management * Dedham, MA, USA * Base + Commission * Full Time *? Casual and creative work environment ? Free Parking ? ...
  • 4/26/2024 12:00:00 AM
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Front Desk Manager
  • Homewood Suites by Hilton Charleston Historic District
  • Charleston, SC
  • Job Description Job Description Job Overview The role of the Front Desk Manager / Guest Service Manager is to manage all...
  • 4/26/2024 12:00:00 AM
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Front Desk Manager
  • Melton Hospitality Advisors
  • York, PA
  • Position Title: Front Desk Manager Salary Range: $41-46k/ year plus Bonus and Benefits Role Description: We have an entr...
  • 4/25/2024 12:00:00 AM
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Front Desk Manager
  • Total Transformation Institute
  • San Marcos, TX
  • Job Description Job Description This position is responsible for providing extraordinary customer service and “First Imp...
  • 4/25/2024 12:00:00 AM
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Front Desk Manager
  • Rosewood Hotel Group
  • **Job Details** **Front Desk Manager - (16748)** This details all the information about the job posting. Share this job ...
  • 4/24/2024 12:00:00 AM
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Front Desk Manager
  • Steinlodge
  • Park City, UT
  • ** Front Desk Manager** **Job Category****:** Rooms Division **Requisition Number****:** FRONT002782 Showing 1 location ...
  • 4/24/2024 12:00:00 AM
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Front Desk Manager
  • Tara Investments
  • Nashville, TN
  • Job Description Job Description Job Overview The role of the Front Desk Manager / Guest Service Manager is to manage all...
  • 4/22/2024 12:00:00 AM
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About Montana

Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Montana is the 4th largest in area, the 8th least populous, and the 3rd least densely populated of the 50 U.S. states. The western half of Montana contains numerous mountain ranges. Smaller island ranges are found throughout the state. In all, 77 named ranges are part of the Rocky Mountains. The easte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$44,277 to $59,392

Most Popular Cities in Montana for Front Desk Manager Jobs

What does a Front Desk Manager do?

Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019