Front Desk Manager jobs in Massachusetts

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Colwen Management Inc
  • Somerville, MA FULL_TIME
  • We are seeking an engaging, friendly and detail oriented Front Desk Manager to join our opening team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

    General Responsibilities:

    • Work with the Assistant General Manager to review staffing, morale and any disciplinary situations/investigations
    • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
    • Ongoing review of staff to ensure adherence to established policies and procedures
    • Establish and maintain open collaborative relationships with direct reports, team members
    • Compliance with Federal & State Labor laws
    • Respond to inquiries concerning hotel policies and service
    • Receive and process advance registration payments
    • Send letter of confirmation/return checks when registration denied
    • Greet VIP’s when applicable
    • Arrange for special services as requested
    • Enforce all cash handling, check cashing and credit policies
    • Verify banks and deposits at end of shift
    • Analyze rate variance, monitor credit report and maintain close watch on daily house count
    • Review daily front office work and reports generated by Night Audit
    • Tour public rooms, investigate disturbances and quiet agitators
    • Active participation in budgeting and forecasting to maximize hotel revenue and profits
    • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
    • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
    • Participate in revenue management calls, sales calls and owner meetings
    • Identify areas of concern and develop strategies to improve performance
    • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
    • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
    • Balance cost controls with exceptional customer service and associate satisfaction

    We’ve got you covered: Benefits & Perks

    • Medical Insurance with Company-Funded HRA
    • Dental Insurance
    • Vision Insurance
    • Flexible Spending Accounts
    • Wide-Array of Supplemental Insurance Offerings
    • Paid Time Off Programs
    • Employee Assistance Program
    • 401K Plan – Traditional & Roth Options with Employer Match
    • Hotel Discount Travel Program for Associates & Family
    • Exclusive Associate Discounts – Travel, Entertainment, & Retail
    • Training and Development Programs
    • Career Advancement Opportunities

    Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

    Requirements:

    • Two-year college degree or equivalent hospitality experience preferred
    • One least one-year front desk supervisory experience
    • Excellent verbal and written communication skills
    • Reliable with ability to multi-task and work under pressure
    • Excellent interpersonal and customer service skills
    • Strong supervisory and leadership skills
    • Familiar with common computer software programs
    • Must be willing to work varied hours including nights, weekends and holidays

  • 20 Days Ago

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Dental Front Desk Manager
  • Seaport Dental Associates
  • Boston, MA FULL_TIME
  • Seaport Dental Associates is seeking an experienced and organized Dental Front Desk Manager to join our team in Boston, MA. Please do not reply to this posting if you do not have dental administration...
  • 22 Days Ago

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Front Desk Manager
  • Royal Plaza Inc
  • Marlborough, MA FULL_TIME
  • $500 Sign On Bonus / Salary based on experienceJob Responsibilities: Managing the budgets and records as per the contractsChecking up on office supplies and restocking them whenever requiredPerforming...
  • 5 Days Ago

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Front Desk Database Manager
  • Boston Pads LLC
  • Boston, MA PART_TIME
  • Boston’s largest apartment leasing team is seeking a front desk/database manager to help oversee the front office operations and assist database training and orientation for new hires. Must have an ac...
  • 10 Days Ago

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Assistant Front Desk Manager
  • Marriott International
  • Boston, MA FULL_TIME
  • Additional Information Focus on Guest ServicesJob Number 24041570Job Category Rooms & Guest Services OperationsLocation The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United...
  • Just Posted

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Front Desk Manager
  • Best Western Royal Plaza Hotel & Trade Center
  • Marlborough, MA FULL_TIME
  • $500 Sign On Bonus / Salary based on experience Job Responsibilities: Managing the budgets and records as per the contracts Checking up on office supplies and restocking them whenever required Perform...
  • 4 Days Ago

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Front Desk Manager
  • Courtyard Dayton
  • Dayton, OH
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Crestline Hotels & Resorts Inc
  • Memphis, TN
  • ** Front Desk Manager** ** Front Desk Manager** **Overview** The Front Desk Manager will assist in the planning, directi...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Bfthospitality
  • Beaufort, SC
  • **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Categor...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • sulekha.co.uk
  • New York, NY
  • Front Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Sonesta International Hotels Corporation
  • New York, NY
  • Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Maddens
  • **Front Desk Manager** Guest Services Brainerd, Minnesota Minimum Experience **Manager/Supervisor** Come work for an ico...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Hotel Glenwood Springs
  • Glenwood Springs, CO
  • Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friend...
  • 3/26/2024 12:00:00 AM

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Front Desk Manager
  • LA Ventures PUMP IT UP
  • Los Angeles, CA
  • Job Description Job Description We are seeking an experienced and detail-oriented Administration Manager to oversee admi...
  • 3/26/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$51,500 to $69,085

Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019