Front Desk Manager jobs in Louisiana

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Hampton Inn New Orleans French Qtr
  • Orleans, LA FULL_TIME
  • Job Summary

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

    Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

    Responsibilities

    QUALIFICATIONS:

    • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
    • Supervisory experience required.
    • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
    • Must have a valid driver’s license from the applicable state.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful high pressure situations.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.

    JOB RESPONSIBILITIES:

    • Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
    • Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
    • Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
    • Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
    • Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
    • Develop employee morale and ensure training of Front Desk personnel.
    • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
    • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
    • Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
    • Participate in required M.O.D. program as scheduled.
    • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
    • Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
    • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
    • Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
    • Ensure that no-show revenue is maximized through consistent and accurate billing.
    • Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
    • Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
    • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
    • Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
    • Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
    • Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
    • Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
    • Ensure implementation of all Aimbridge Hospitality policies and house rules.
    • Understand hospitality terms.
    • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
    • Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
    • Ensure correct and accurate cash handling at the Front Desk.
    • Attend monthly all-employee team meetings and any other functions required by management.
    • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
    • Obtain all necessary information when taking room reservations.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Process and handle guest laundry (property specific).
    • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
    • Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
    • Establish and maintain key control system.
    • Ensure participation within department for monthly Aimbridge tam meeting.
    • Focus the Front Desk Department on their role in contributing to the guest service scores.
    • Monitor all V.I.P.'s special guests and requests.
    • Maintain required pars of all front office and stationary supplies.
    • Review daily Front Office work and activity reports generated by Night Audit.
    • Review Front Office log book and Guest Request log on a daily basis.
    • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
    • Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
    • Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
    • Conduct meetings according to Aimbridge Hospitality standards as required by management.
    • Other duties as required.

    Property Details

    We’re in the heart of downtown New Orleans, two blocks from Bourbon Street and the French Quarter. The Mercedes-Benz Superdome, Smoothie King Center, and Riverwalk are within a mile. We’re on the St. Charles streetcar line – hop on to admire the historic architecture of the Warehouse Arts District and uptown. Daily hot breakfast and WiFi are on us.

     

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • 19 Days Ago

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Front Desk Manager
  • Magnolia Hotel New Orleans
  • Orleans, LA FULL_TIME
  • Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior...
  • Just Posted

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Front Desk Manager
  • Pyramid Global Hospitality
  • Orleans, LA FULL_TIME
  • Front Desk Manager Hotel/Resort Name The Old 77 Hotel and Chandlery Posted Date 11 hours ago(12/26/2023 3:18 PM) Location : Company Name Pyramid Global Hospitality Location US-LA-New Orleans Departmen...
  • 3 Days Ago

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Front Desk Manager
  • The Old 77 Hotel and Chandlery
  • Orleans, LA FULL_TIME
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
  • 3 Days Ago

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Front Desk Manager
  • Hotel Tonnelle TributePortfolio
  • Orleans, LA FULL_TIME
  • Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior...
  • 13 Days Ago

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Front desk manager
  • South Louisiana Community College
  • Tallulah, LA FULL_TIME
  • Front Desk ManagerReturn HomeApply NowJob no : 494377Work Type : Staff Full-TimeLocations : Tallulah, LACategories : Administrative Support College : Louisiana Delta Community College Department : Adm...
  • 26 Days Ago

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Front Desk Manager
  • Crestline Hotels & Resorts Inc
  • Memphis, TN
  • ** Front Desk Manager** ** Front Desk Manager** **Overview** The Front Desk Manager will assist in the planning, directi...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Bfthospitality
  • Beaufort, SC
  • **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Categor...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • sulekha.co.uk
  • New York, NY
  • Front Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Jewishlife
  • Owings Mills, MD
  • **Front Desk Manager** **Dr. Ethan Dubin** Very busy GI office in Owings Mills. **About the Position** Full time front d...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Sonesta International Hotels Corporation
  • New York, NY
  • Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Maddens
  • **Front Desk Manager** Guest Services Brainerd, Minnesota Minimum Experience **Manager/Supervisor** Come work for an ico...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Hotel Glenwood Springs
  • Glenwood Springs, CO
  • Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friend...
  • 3/26/2024 12:00:00 AM

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Front Desk Manager
  • LA Ventures PUMP IT UP
  • Los Angeles, CA
  • Job Description Job Description We are seeking an experienced and detail-oriented Administration Manager to oversee admi...
  • 3/26/2024 12:00:00 AM

Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico. The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast. The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$44,994 to $60,357

Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019