Front Desk Manager jobs in Idaho

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Front Desk Manager
  • Shore Lodge Whitetail LLC
  • McCall, ID FULL_TIME
  • Description

      

    SUMMARY:

    As a member of the Front Office team, this position is instrumental in maintaining all policies and procedures for the property and executing its philosophy.  Here at the Shore Lodge, we create an atmosphere that engages and inspires our guests and associates to return.  Proper implementation, promotion and success of our operations through continual evaluation of the products/services provided while ensuring effective training of our teams is paramount.  Our successful Assistant Front Desk Manager instills a strong atmosphere of service, supports the goals within the structure of the budget, and achieves results through practice of prudent management techniques and cost controlling measures. Additional responsibility for coordinating and oversight of all Front Office Management duties in the absence of the Front Office Manager, including, Front Desk, Security, Night Audit and Reservations.

    WHAT YOU GET TO DO:

    • Greet guests; create a first impression/experience that exceeds our Forbes/AAA,  4 star/diamond service goals.
    • Anticipate guests’ needs and provide appropriate service, both understanding the  origin of their discontent and also in the mediation of an acceptable solution.
    • Understand the timing of the check-in/out process and how it impacts the guest experience and correctly communicate that timing to the staff/department.
    • Interview, train, schedule and supervise team members.
    • Efficient with Property Management System, loading of all reservations, including group, loading of rates/packages, testing of all systems that are required to ensure accuracy and/all reservations responsibilities.
    • Monitor staffing/payroll to meet service levels/profitability.
    • Maintain awareness of all safety and security procedures relevant to the department and property. Ensure department members are familiar with and adhere to them as well.
    • Maintain awareness of occupancy levels, reservations, group business and special  or functions and their potential affect on the operations.
    • Support the financial/marketing goals of the division.
    • Support team at all times and inspect what is expected of the department.
    • Maintain a presence at the desk/lobby during hours of operation, answer multiple phone lines and direct calls lodge wide as necessary.
    • Ensure all daily/weekly/monthly reporting and time sensitive needs are supplied to appropriate parties. 
    • Confirm guest and group accounts are being handled/recorded properly.
    • Participate in active engagement of our guests. 
    • Be knowledgeable in all areas of Shore Lodge/Whitetail and ensure staff also maintain a high level of knowledge through training, independent information gathering, and experiencing resort services and amenities. 
    • Track and maintain accurate and complete information regarding the local area, hotel, amenities, directions, activities, vendors (white water rafting, boat rental any and all activities the area offers) etc. 
    • Maintain required inventories and par stock levels.
    • Attend and contribute to required meetings.
    • Participate in and promote safety, accident prevention and recycling efforts.
    • Create effective incentive/sales programs that positively affect profits, revenues and guest experiences.
    • Represent the Lodge at community and industry events as necessary.
    • Cover Front Desk Agent Shifts, Night Audit, and Security as required.
    • Assist Guest Service/Housekeeping department when and where needed.
    • Assist other team members as needed.
    • Cleanliness of Front Desk real estate.
    • All other duties as assigned.

    Requirements

     WHAT YOU NEED TO BE SUCCESSFUL:  


    Perform each essential duty below at Forbes/AAA, 4 star/diamond standards.  

    • A minimum Associates degree or equivalent educational experience. 
    • 2 years of relevant Forbes/AAA, 4 star/diamond service experience in Hotel Rooms Management. 
    • A strong knowledge of superior guest relations, reservations, training and Property Management Systems
    • Foster a positive work environment by managing, leading, working and communicating in a courteous and professional manner with all guests and co-workers.
    • Lead by example, fostering departmental teamwork and collaboration.
    • Effectively utilize a working knowledge of all Microsoft Office applications, Outlook, Internet Navigation
    • Possess a high degree of organization, self-motivation with a positive outlook.
    • The ability to functionally multi-task while maintaining strong detail orientation.
  • 1 Day Ago

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Front Desk Manager
  • Creations of a Child
  • Idaho Falls, ID PART_TIME
  • Duties and Responsibilities:In charge of running payments. Greeting families. Giving new clients tours of the building. Answering telephones. Assisting families in and out of the building. Keeping the...
  • 14 Days Ago

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Front Desk Manager
  • Shore Lodge Whitetail LLC
  • Call, ID FULL_TIME
  • DescriptionSUMMARY:Our successful Front Desk Manager has a “hands-on” approach while maintaining responsibility for directing and administering all front office operations to include Front Desk, Reser...
  • 15 Days Ago

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Front Desk
  • Comfort Inn, Idaho Falls
  • Idaho Falls, ID FULL_TIME
  • We are looking for front desk agent 7am-3pm Saturday and Sunday. Needs to be out going, people person likes to talk and help guest when needed through out your shifts.To exceed guest expectations at a...
  • 21 Days Ago

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Front desk
  • Touchmark at Wedgewood
  • Meridian, ID FULL_TIME
  • Resident Services Front Desk Meridian, ID, USA Req #14024 Wednesday, March 20, 2024 ETHIC Excellence, Teamwork, Hospitality, Integrity, and Compassion steadfastly characterizes our mission to continua...
  • 3 Days Ago

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Front Desk
  • CB Daycare
  • Boise, ID FULL_TIME
  • Front Desk Shift 12-PM to 6-PM M-FManage incoming and outgoing children and parents. FilesReceiving payments from parents.Remind parents about paymentsinform parents about upcoming eventsAnswer phones...
  • 10 Days Ago

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Front Desk Manager
  • Courtyard Dayton
  • Dayton, OH
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • sulekha.co.uk
  • New York, NY
  • Front Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Crestline Hotels & Resorts Inc
  • Memphis, TN
  • ** Front Desk Manager** ** Front Desk Manager** **Overview** The Front Desk Manager will assist in the planning, directi...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Bfthospitality
  • Beaufort, SC
  • **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Categor...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Sonesta International Hotels Corporation
  • New York, NY
  • Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Maddens
  • **Front Desk Manager** Guest Services Brainerd, Minnesota Minimum Experience **Manager/Supervisor** Come work for an ico...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Vets Hired
  • San Diego, CA
  • About the job Front Desk Manager JOB SUMMARY Entry-level management position that is responsible for leading and assisti...
  • 3/25/2024 12:00:00 AM

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Front Desk Manager
  • ABC Investments and Management Company
  • FRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Respon...
  • 3/25/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$43,936 to $58,938

Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019