Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
SUMMARY:
As a member of the Front Office team, this position is instrumental in maintaining all policies and procedures for the property and executing its philosophy. Here at the Shore Lodge, we create an atmosphere that engages and inspires our guests and associates to return. Proper implementation, promotion and success of our operations through continual evaluation of the products/services provided while ensuring effective training of our teams is paramount. Our successful Assistant Front Desk Manager instills a strong atmosphere of service, supports the goals within the structure of the budget, and achieves results through practice of prudent management techniques and cost controlling measures. Additional responsibility for coordinating and oversight of all Front Office Management duties in the absence of the Front Office Manager, including, Front Desk, Security, Night Audit and Reservations.
WHAT YOU GET TO DO:
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
Perform each essential duty below at Forbes/AAA, 4 star/diamond standards.