Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties, including reconciling accounts and preparing reports
Skills:
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and ability to multitask in a fast-paced environment
- Ability to work independently with minimal supervision
- Knowledge of hotel operations and procedures is a plus
This position requires flexibility in working hours as it may involve night shifts.
Please note that due to the nature of the hospitality industry, weekend availability may be required.
If you are a friendly, customer-oriented individual with excellent organizational skills, we encourage you to apply for this position.
We offer competitive pay rates and opportunities for career growth within our organization.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: No more than 32 per week
Schedule:
Work setting:
Experience:
Work Location: In person