Front Desk Manager - Casino jobs in West Virginia

Work in Canaan Valley at the newly restored Inn at Canaan Valley.

Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn.

Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences.

If you are awesome...

we want you!

We are seeking a professional positive and enthusiastic individual for a position on our Front Desk and Housekeeping Team.

This person will work with other high-quality professionals and will be primarily responsible for providing exceptional guest service.

We are looking to fill a Part Time role on Weekends.

Compensation : $13 - $14 per hour depending on experience

Responsibilities :

• Deliver exceptional experiences for our guests
• By Cheerful, Outgoing and Happy to our guests...if you are smiling they are smiling!
• Monitor guest accounts and post charges
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations.

To include but not limited to : picking up trash, changing linen and making the bed, cleaning entire bathroom, sweeping and dusting guest room, cleaning the windows and hallways, updating room literature.

• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
• Restock housekeeping cart at the end of the day.
• Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift.
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Report to work on-time on scheduled shifts for the duration of schedule
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turning articles left in room.
• Sweep hallways designated to your area
• Report maintenance related issues to inspectors, front desk, and maintenance.
• Report to property in assigned uniform and nametag for entire length of shift.
• Complete assigned daily projects.
• Coordinate with Housekeeping Supervisor on work priorities and provide assistant when needed.
• Assist with weekly / monthly inventories
• Open line of communication to maintain and improve quality of hotel

Qualifications :

• Ability to lift 30 lbs, Ability to stand for eight hours
• Customer-oriented and friendly
• Ability to bend frequently during a shift
• Practice and observe all safety procedures
• Working quickly without compromising quality
• Must be available to work weekends and holidays
• Ability to work with little supervision and maintain a high level of performance
• EEO Statement - We are proud to be an EEO / AA employer M / F / Disabled / Veterans.

Additional Information :

Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position.

Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer.

We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company :

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals.

Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.

Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting.

We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.

Last updated : 2024-03-30