Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
UP TO $1,000 SIGN-ON BONUS
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Supervisor you will oversee the day-to-day operations and performance of the Front Desk, Concierge, and Bell Services team and assist in the administration of hotel operations. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The hotel is smoke free but the facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.