Front Desk Manager - Casino jobs in Sierra Vista, AZ

Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Wyndham Westward Look Grand R&Spa
  • Tucson, AZ FULL_TIME
  • Job Summary

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

    Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

    Responsibilities

    QUALIFICATIONS:

    • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
    • Supervisory experience required.
    • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
    • Must have a valid driver’s license from the applicable state.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful high pressure situations.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.

    JOB RESPONSIBILITIES:

    • Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
    • Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
    • Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
    • Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
    • Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
    • Develop employee morale and ensure training of Front Desk personnel.
    • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
    • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
    • Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
    • Participate in required M.O.D. program as scheduled.
    • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
    • Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
    • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
    • Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
    • Ensure that no-show revenue is maximized through consistent and accurate billing.
    • Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
    • Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
    • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
    • Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
    • Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
    • Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
    • Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
    • Ensure implementation of all Aimbridge Hospitality policies and house rules.
    • Understand hospitality terms.
    • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
    • Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
    • Ensure correct and accurate cash handling at the Front Desk.
    • Attend monthly all-employee team meetings and any other functions required by management.
    • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
    • Obtain all necessary information when taking room reservations.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Process and handle guest laundry (property specific).
    • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
    • Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
    • Establish and maintain key control system.
    • Ensure participation within department for monthly Aimbridge tam meeting.
    • Focus the Front Desk Department on their role in contributing to the guest service scores.
    • Monitor all V.I.P.'s special guests and requests.
    • Maintain required pars of all front office and stationary supplies.
    • Review daily Front Office work and activity reports generated by Night Audit.
    • Review Front Office log book and Guest Request log on a daily basis.
    • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
    • Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
    • Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
    • Conduct meetings according to Aimbridge Hospitality standards as required by management.
    • Other duties as required.

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • 24 Days Ago

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Front Desk Manager
  • Holiday Inn Express & Suites Tucson, an IHG Hotel
  • Tucson, AZ FULL_TIME
  • Job RequirementsEducation Minimum requirement is High School completion certificate. Four-year College or Hospitality degree is preferred, and/or equivalent work experience Brand certification progr...
  • 3 Days Ago

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Front Desk
  • Southern Arizona Endodontics
  • Tucson, AZ FULL_TIME
  • Overview This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointmentscheduling, registration, and insurance verific...
  • 23 Days Ago

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Front Desk
  • Holiday Inn Express and Suites
  • Tucson, AZ FULL_TIME
  • About usHoliday Inn Express and Suites is a small business in Tucson, AZ. We are professional and agile.Our work environment includes:Modern office settingGrowth opportunitiesFront Desk Clerk Night Au...
  • 1 Day Ago

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Front Desk
  • Vision & Balance
  • Tucson, AZ PART_TIME,FULL_TIME
  • At Vision & Balance, we are dedicated to providing comprehensive vision rehabilitation services tailored to our patients unique needs. Our team of experienced professionals are committed to helping re...
  • 3 Days Ago

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Front Desk
  • OMP Endodontics
  • Tucson, AZ FULL_TIME
  • Overview This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointmentscheduling, registration, and insurance verific...
  • 16 Days Ago

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0 Front Desk Manager - Casino jobs found in Sierra Vista, AZ area

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Airframe Powerplant Mechanic
  • General Atomics Systems Integration
  • Sierra Vista, AZ
  • General Atomics Systems Integration, LLC (GA-SI), an affiliate of General Atomics, is a provider of military and commerc...
  • 3/28/2024 12:00:00 AM

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Truck Care Diesel Technician
  • Loves Travel Stops & Country Store
  • Benson, AZ
  • Req ID:430301 Address: 643 S Highway 90 Benson, AZ, 85602 Welcome to Loves! Where People are the Heart of Our Success Di...
  • 3/28/2024 12:00:00 AM

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In Home Caregiver
  • Senior Helpers Southern Arizona
  • Sonoita, AZ
  • If youre looking to work for a company that improves the lives of others, invests in their employees, and provides a wel...
  • 3/27/2024 12:00:00 AM

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Office/Store Staff & Maintenance LOOKING FOR A COUPLE
  • Benson RV Resort LLC
  • Benson, AZ
  • Job Description Job Description We are looking for a workamping couple who are interested to be part of our team as Offi...
  • 3/26/2024 12:00:00 AM

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Family Medicine MD Medical Director
  • Clinical Management Consultants
  • Bisbee, AZ
  • We are seeking a highly skilled and dedicated Physician to join our team at a leading Critical Access Hospital located i...
  • 3/25/2024 12:00:00 AM

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Substance Abuse Counselor
  • Community Medical Services
  • Sierra Vista, AZ
  • Overview: Shift: 4:30am - 12:30pm Monday-Friday Community Medical Services (CMS) is hiring an experienced Substance Abus...
  • 3/25/2024 12:00:00 AM

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Service Advisor (Honda)
  • Lawley Honda
  • Sierra Vista, AZ
  • At Lawley Automotive Group we strive to make every customer a customer for life. Happy employees make happy customers, a...
  • 3/24/2024 12:00:00 AM

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Office/Store Staff & Maintenance LOOKING FOR A COUPLE
  • Benson RV Resort LLC
  • Benson, AZ
  • Job Description Job Description We are looking for a workamping couple who are interested to be part of our team as Offi...
  • 3/24/2024 12:00:00 AM

Sierra Vista is a city in Cochise County, Arizona, United States. As of the 2010 census the population of the city was 43,888. The city is part of the Sierra Vista-Douglas Metropolitan Area, with a 2010 population of 131,346. Fort Huachuca, a U.S. Army post, is located in the northwest part of the city. Sierra Vista, which is Spanish for "Mountain Range View", is located 75 miles (121 km) southeast of Tucson and serves as the main commercial, cultural, and recreational hub of Cochise County. Sierra Vista is located in southwestern Cochise County at 31°32′44″N 110°16′35″W / 31.54556°N 110.276...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$45,722 to $68,256
Sierra Vista, Arizona area prices
were up 2.5% from a year ago

Front Desk Manager - Casino in Greensboro, NC
JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent mana….
February 14, 2020