Front Desk Manager - Casino jobs in Mesa, AZ

QUALIFICATIONS AND DUTIES:

• Oversee the daily operations of the Front Desk Department and Guest Service areas
• Ensure that front desk and communications meet hotel standards for maximum guest satisfaction
• Act as the main contact for guests and other hotel departments.
• Must have excellent leadership capability and customer relations skills.
• Must have effective conflict resolution and Service Recovery abilities.
• Extensive knowledge of the hotel, its services and facilities.
• Must be detail oriented with outstanding organizational and communication skills.
• Must be able to communicate in English (read, write, speak)
• Performs other related duties as required.

EDUCATION AND/OR EXPERIENCE:

• High school or equivalent education required.
• 1-3 Years Hotel Front Desk Experience required.
• 1-3 Years Hotel Supervisory Experience required.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Supervisory: 1 year (Required)

Work Location: In person