Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Odawa Casino Resort
Job Description
Job Title:Hotel Front Desk Representative
Reports To: Hotel Front Desk Supervisor
Department:Hotel
Minimum Pay Rate:$16.00 per hour
Job Code:FTDKCK
Pay Grade:HOTEL1
Date Written:10/23/2019
Revision Date:01/01/2024
Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
System Access: Agilysys VisualOne, Synkros
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications: