Front Desk Manager - Casino jobs in Lake Havasu City, AZ

Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Front Desk-Front Desk Supervisor
  • Four Queens Hotel and Casino
  • Las Vegas, NV FULL_TIME
  • Responsible for daily front desk operations on an assigned shift. Oversees check in/check out procedures. Ensures the Front Desk area is clean and orderly.

    Qualifications

    Education

    High school diploma or the equivalent.

    Responsible for building and retaining superior guest relations.

    Trains, motivates, and supervises employees on assigned shift.

    Reviews daily staffing requirements and makes adjustments when necessary.

    Ensures prompt, accurate and professional service to guests.

    Identifies and resolves guest and employee concerns. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.

    Ensures compliance to all company and departmental policies and procedures.

    Other duties as assigned.

    Other

    Ability to read and comprehend instructions and information.

    Professional personal appearance.

    Excellent communication skills.

    Ability to meet company's production and quality standards.

    May require weekend, night and early morning work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

    Physical Requirements

    Specialized Work Experience

    Basic reading, writing, and arithmetic skills required. Must be able to read, understand and speak fluently in English. This is normally acquired through a high school diploma or equivalent.

    Three to five years of Hotel Front Desk Services required. Must be able to handle multiple tasks and duties simultaneously.

    Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino guest service experience.

    Prior cash register and/or cash handling experience preferred.

    Visibility requires maintaining a professional appearance and providing a positive company image to the public.

    Excellent communication skills necessary. Must possess excellent listening skills and be able to perform all duties with a sense of urgency. Must be able to maintain a pleasant and professional tone and demeanor during emergency situations.


    General Expectations

    Devote himself/herself to insuring satisfaction to customers.

    Determine management, production and quality requirements by asking questions and listening.

    Attend company meetings as required.

    Maintain a follow-up system that encourages follow through with assigned projects.

    Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

    Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

    Understand the terminology of the business and keep abreast of technology changes in products and services.

    Know and understand the federal, state and local requirements which govern the company’s business.

    Follow lawful directions from supervisors.

    Understand and follow work rules and procedures.

    Participate in performance management.

    Interact well with others and be a positive influence on employee morale.

    Uphold the company’s non-disclosure and confidentiality policies and agreements.

    Work evening, weekend and holiday work hours as required.

  • 24 Days Ago

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Front Desk-Front Desk Clerk
  • Four Queens Hotel and Casino
  • Las Vegas, NV OTHER
  • Assists guests with room check in/and check out. Secures payment for accommodations and gives proper change when required. Ensures the Front Desk area is clean and orderly. Qualifications Education Hi...
  • 3 Days Ago

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Clerk Front Desk
  • Treasure Island Hotel Casino
  • Las Vegas, NV FULL_TIME
  • Specific Job Functions: Welcome guests to the property and provides AAA 4 Diamond service. Check guests in and out of the hotel. Settle guest’s accounts, bills, and collect correct methods of payments...
  • 23 Days Ago

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Front Desk Supervisor
  • El Cortez Hotel and Casino
  • Las Vegas, NV FULL_TIME
  • About us El Cortez Hotel and Casino is a small business in HOSPITALITY in Las Vegas, NV. We are professional, agile and professional. Our work environment includes: Modern office setting Food provided...
  • 1 Day Ago

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Casino Manager
  • Spirit Mountain Casino
  • Mohave Valley, AZ FULL_TIME
  • Casino Manager Responsibilities:The Casino Manager is responsible for overseeing activities on the floor, as well as supervising all cash handling activities. The Casino Manager reports to the General...
  • 18 Days Ago

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Guest Service Representative - Front Desk
  • Tuscany Suites and Casino
  • Las Vegas, NV PART_TIME
  • Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for busi...
  • 5 Days Ago

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0 Front Desk Manager - Casino jobs found in Lake Havasu City, AZ area

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Outside Sales Representative
  • Builders FirstSource
  • Lake Havasu City, AZ
  • We are Builders FirstSource, America's largest supplier of building materials, value-added components and building servi...
  • 3/28/2024 12:00:00 AM

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Casino Host
  • BLUEWATER CASINO & RESORT
  • Parker, AZ
  • Job Details Level Experienced Job Location BlueWater Resort and Casino - Parker, AZ Remote Type N/A Position Type Full T...
  • 3/28/2024 12:00:00 AM

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Diner Cook/Waitress
  • Sky Valley Mobil Homes Inc
  • Parker Dam, CA
  • Do you take pride in your cooking and waitressing? Are you excellent at presentation and customer service? Do you love t...
  • 3/27/2024 12:00:00 AM

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Dental Assistant
  • Lakeview Family Dental
  • Lake Havasu City, AZ
  • Overview: Lakeview Family Dental is looking for a full-time Dental Assistant to join our team. Open to new grads! Work S...
  • 3/26/2024 12:00:00 AM

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IT&S Support Tech I - FT
  • Havasu Regional Medical Center
  • Topock, AZ
  • Havasu Regional Medical Center Who We Are: People are our passion and purpose. Come work where you are appreciated for w...
  • 3/25/2024 12:00:00 AM

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Truck Care Diesel Technician
  • Loves Travel Stops & Country Store
  • Lake Havasu City, AZ
  • Req ID:430220 Address: 14875 S. Hwy 95 Lake Havasu City, AZ, 86404 Welcome to Loves! Where People are the Heart of Our S...
  • 3/24/2024 12:00:00 AM

Lake Havasu City is a city in Mohave County, Arizona, United States. According to 2010 census, the population of the city was 52,527 people. It is served by Lake Havasu City Airport. Lake Havasu City is geographically isolated from the other cities in Mohave County and is the southernmost community of the Las Vegas–Henderson, NV–AZ combined statistical area. Lake Havasu City is located at 34°29′24″N 114°18′32″W / 34.49000°N 114.30889°W / 34.49000; -114.30889. According to the United States Census Bureau, the city has a total area of 43.1 square miles (112 km2), of which, 43.0 square miles...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager - Casino jobs
$48,353 to $72,183
Lake Havasu City, Arizona area prices
were up 2.5% from a year ago

Front Desk Manager - Casino in Greensboro, NC
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February 14, 2020