Front Desk Clerk, Sr. - Casino jobs in the United States
Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Front Desk Clerk, Sr. - Casino jobs
Hotel Front Desk Clerk
- Grand Casino
-
Onamia, MN
FULL_TIME
-
SUMMARYThe Hotel Guest Service Ambassador will be responsible for greeting guests in a courteous and professional manner.They are responsible for reservations, processing payment and safeguarding guest information. Rooms Controller duties include; pre-registering guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Other responsibilities are; providing accurate information to guests about services/amenities, greeting guests at the bell station, and safely, courteously, checking their luggage, ensuring optimum guest service with each guest interaction.ESSENTIAL DUTIES OF THE POSITION:
- A Guest Services Ambassador is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately, thus protecting the company’s assets.
- Maintain an inventory of vacancies, reservations and room assignments.
- Explain all hotel facilities, hours of operation, answer all questions about these facilities and other hotel questions.
- Rooms Controller duties will include working in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel’s room inventory to maximize revenue pertaining to guestrooms.
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types.
- Coordinate and block VIP members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Maintains a working knowledge of all Grand Casino properties, as well as special events on and near property,
- in order to advise guests of same, whenever possible.
- Responds to guests’ requests, complaints or inquires courteously and promptly.
- Enters changing reservation information into computer system.
- Posts charges to guest accounts and processes payment of accounts. This includes all applicable software systems.
- Prepares shift cash report, balancing payments and disbursements with computer and slot system.
- Prepares the bank drop envelope for shift end and balancing accounts.
- Demonstrates and promotes a strong commitment to providing the best possible experience for the guests.
- Bell Person duties include checking luggage for hotel guests; show guests to room assisting them with their luggage.
- Explains accommodations and equipment to Guests upon entry into the Guest’s room. Informs Guests of proper operation of room locks, televisions and thermostats. Explains fire safety/evacuation procedures.
- All other duties as assigned.
COMPETENCIES- Trustworthy and collaborative relationships with others.
- Organized and flexible to meet the needs of the business, guests and associates.
- Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
- Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
EDUCATION and/or EXPERIENCE:- Six (6) months of prior hospitality experience preferred.
- 24 Days Ago
Hotel Front Desk Clerk
- Oxford Casino
-
Oxford, ME
FULL_TIME
- Essential Job Functions Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties Answers guest questio...
- 2 Months Ago
Front Desk-Front Desk Clerk
- Four Queens Hotel and Casino
-
Las Vegas, NV
OTHER
- Assists guests with room check in/and check out. Secures payment for accommodations and gives proper change when required. Ensures the Front Desk area is clean and orderly. Qualifications Education Hi...
- 2 Months Ago
Mansion Front Desk Agent
- Front Desk Agent
-
Dallas, TX
FULL_TIME
- Job summary - • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visi...
- 4 Days Ago
Hotel front desk clerk
- Three Rivers Casino Resort
-
Florence, OR
FULL_TIME
- Job Type Full-time, Part-time Description The Hotel Front Desk Clerk actively welcomes hotel guests in person or by phone, providing excellent guest service, answering questions promptly and ensuring ...
- Just Posted
Hotel Front Desk Clerk
- Kickapoo Lucky Eagle Casino
-
Eagle, TX
FULL_TIME
- Reports to: FOM/AFOM/FOS Job Summary: Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving...
- 6 Days Ago
Front Desk Clerk, Sr. - Casino jobs at Popular Companies
Hotel Front Desk Agent
- Concord Hospitality
-
Westerville, OH
- Description Join Our Team and Be the Heartbeat of Hospitality! Are you fueled by the desire to create unforgettable expe...
- 5/9/2024 12:00:00 AM
Front Desk Agent>
- Aimbridge Hospitality
-
Dublin, OH
- Aimbridge Hospitality - Staybridge Dublin [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, yo...
- 5/8/2024 12:00:00 AM
PM Front Desk Agent
- Aimbridge Hospitality
-
Dublin, OH
- Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service...
- 5/8/2024 12:00:00 AM
Front Desk Agent>
- Davidson Hospitality Group
-
Columbus, OH
- Davidson Hospitality Group - 8507 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'l...
- 5/7/2024 12:00:00 AM
Front Desk Attendant
- City of Groveport, OH
-
Groveport, OH
- Location : Groveport, OH Job Type: Part-time Job Number: 00105 Department: Recreation Operations Opening Date: 04/19/202...
- 5/7/2024 12:00:00 AM
Front Desk Agent
- Concord Hospitality
-
Columbus, OH
- Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front ...
- 5/5/2024 12:00:00 AM
Front Desk Agent
- Homewood Suites Dublin
-
Dublin, OH
- Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 5/2/2024 12:00:00 AM
Front Desk Agent
- Homewood Suites Dublin
-
Dublin, OH
- Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 5/2/2024 12:00:00 AM
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$37,137 to $54,590