Front Desk Clerk, Sr. - Casino jobs in West Virginia

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$12 hourly

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of hotel industry experience or related job preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent

Our Sleep Inns are located in Charleston and Teays Valley. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and the best service.

Charleston - 2772 Pennsylvania Avenue, I-79 exit 1

Teays Valley - 1211 Liberty Park Drive, I-64 exit 39