Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome tenants in a friendly and professional manner
- Check-in and out tenants, ensuring accuracy of information
- Provide information about hotel facilities
- Handle tenants inquiries, requests, and complaints promptly and courteously
- Maintain accurate records of tenants interactions and transactions
- Handle cash transactions accurately and securely
- Looking for night shift 11pm to 7am 5 days a week
- We are a SRO Hotel. We do Monthly and Weekly only and open 24 hours.
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Bilingual or multilingual proficiency is a plus
- Knowledge of hotel operations and front desk procedures
- Strong problem-solving skills to resolve guest issues effectively
- Attention to detail to ensure accuracy in tenants information and transactions
- Professional phone etiquette with the ability to handle calls professionally and efficiently
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
If you are passionate about providing exceptional customer service in a hospitality setting, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
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