Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
```Overview``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. ```Duties``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate guest records and reservation information - Assist with room reservations and ensure proper billing procedures - Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival - Process payments and maintain cash handling procedures - Maintain a clean and organized front desk area ```Skills``` To excel in this role, you should possess the following skills: - Strong customer service skills with a friendly and approachable attitude - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Attention to detail and accuracy in handling guest information - Proficiency in using computer systems for reservations, check-ins, and other front desk operations - Knowledge of hotel operations and guest services - Fluency in multiple languages is a plus If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume highlighting your relevant experience. We offer competitive compensation, opportunities for career growth, and a positive work environment.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person