Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Provide excellent customer service and create a safe and friendly environment for employees and guests by promoting goods and services, assigning rooms, registering guests, rendering bills, receiving cash/credit payments and comps.
Must welcome, greet, interact and assist guests in a professional manner. Must maintain a professional appearance and demeanor at all times. Provide excellent service within the property's service standards and brand attributes. Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies . Provide accurate information regarding rooms, restaurants, casino events, promotions and directions.
Must have a high school diploma/ GED. Ability to operate computers. Prefer one (1) year of previous experience working in a similar resort/ hotel setting.
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0 Front Desk Clerk, Sr. - Casino jobs found in Jackson, MS area