Front Desk Clerk, Sr. - Casino jobs in Illinois
Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Front Desk Clerk, Sr. - Casino jobs
Front Desk Clerk
- DraftKings at Casino Queen
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East Saint Louis, IL
FULL_TIME
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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.Front Desk ClerkThe Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at Draft Kings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc.ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Participate regularly in departmental and company meetings
- Greet guests immediately with a friendly and sincere welcome.
- Answer phones within 3 rings while following the company phone script.
- Accurately take messages for guest and initiate actions as needed.
- Accurately check guests in and out of the hotel and RV park by following company procedure standards.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Select a room in accordance with hotel availability and guests’ request.
- Create and update guest reservations upon request based on hotel and RV park availability.
- Ensure to complete daily reports, audit and checklists in a timely manner.
- Conduct wake up calls and schedule as needed
- Send and receive faxes.
- Complete a daily bucket check.
- Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
- Must be friendly and courteous at all times
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Be able to complete group check-ins and billing in a timely manner.
- Other duties as assigned
QUALIFICATIONS- 1 years of hotel Front Desk experience, required
- High School Diploma/GED, required
- Must be able to work Weekends and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain an Illinois Gaming License
- 1 Month Ago
FRONT DESK AGENT
- Casino Queen Marquette
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East St. Louis, IL
FULL_TIME
- The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and ev...
- 24 Days Ago
Front Desk Supervisor
- Walker’s Bluff Casino Resort
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Carterville, IL
FULL_TIME
- Job Title: Front Desk Supervisor Function: Front Desk Department: Hotel Reports To: Director of Hotel Position Summary: Briefly describe the job's primary purpose or contribution to the department or ...
- 1 Month Ago
Front Desk Clerk
- Marriott International
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Chicago, IL
FULL_TIME
- Job Number 24044927Job Category Rooms & Guest Services OperationsLocation Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Rem...
- 2 Days Ago
Front Desk Clerk
- Comfort Suites
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Mount Vernon, IL
FULL_TIME
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering gu...
- 3 Days Ago
Front Desk Clerk
- Country Inn & Suites Galena
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Galena, IL
PART_TIME,FULL_TIME
- Check in guests using computer programs and equipment and provide guests with directions to their room Inform guests of all on-site amenities and any relevant information that is needed to use them Ha...
- 7 Days Ago
Front Desk Clerk, Sr. - Casino jobs at Popular Companies
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$37,895 to $55,704