Front Desk Clerk, Sr. - Casino jobs in Hobbs, NM

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. This is an excellent opportunity for someone with a passion for hospitality and guest relations. Responsibilities: - Greet guests in a friendly and professional manner, providing a warm welcome upon arrival - Check guests in and out efficiently, ensuring accurate information is recorded - Answer phone calls and respond to inquiries, providing information about hotel amenities, services, and local attractions - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns promptly and effectively, escalating issues as necessary - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Provide exceptional customer service, going above and beyond to exceed guest expectations Skills: - Excellent communication skills, both verbal and written - Strong customer service skills with the ability to handle difficult situations professionally - Proficient in using front desk software systems and phone systems - Bilingual abilities (multilingual) are highly desirable - Knowledge of hospitality management principles and practices - Attention to detail and ability to multitask in a fast-paced environment - Ability to work independently as well as part of a team - Flexibility to work various shifts including evenings, weekends, and holidays If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you. Join our team as a Front Desk Agent and be part of our commitment to delivering exceptional service in the hospitality industry. Apply now!

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Kermit, TX 79745: Relocate before starting work (Required)

Work Location: In person