Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties as needed
Skills:
- Excellent customer service skills
- Proficient in using phone systems and other office equipment
- Strong phone etiquette and communication skills
- Knowledge of hospitality management principles and practices
- Ability to speak multiple languages is a plus
- Familiarity with night audit procedures is preferred
- Strong guest relations skills and ability to provide personalized service
- Knowledge of hotel operations and procedures
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will play a crucial role in delivering exceptional customer service and creating a positive impression of our hotel.
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality, excellent communication skills, and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Please note that this position may require working evening shifts, weekends, and holidays as needed to ensure 24/7 coverage at the front desk.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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