Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
The Hotel Front Desk Agent is responsible for checking guests in and out of Hotel rooms, setting
folios to appropriate tenders, answer and or finding out the answers to guests’ questions as they relate to Scarlet Pearl in addition to providing excellent customer service to all patrons.
Must be at least 21 years of age.
High School Diploma or equivalent preferred.
Must be efficient, organized, and have the ability to set priorities and meet deadlines; Must be able to work independently.
Strong organizational and time management skills; ability to work with a high sense of urgency within established time lines, exercising consistent follow-through/follow-up when necessary.
Able to follow detailed procedures and ensure accuracy in documentation and data.
Able to clearly present information through the spoken or written word; talk with customers or employees; listen well.
Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Strong computer skills to include effective working knowledge of LMS, Microsoft Office Products and working knowledge of various information support systems.
Ability to operate various types of office equipment including, but not limited to; personal computers, printers, calculators, copy machines, FAX machines, telephone, and other departmental related systems.
Must have excellent written communication skills including strong composition, spelling and grammar; must have the ability to carefully proof work and ensure proper business formats are used.
Must be flexible in role.
Must be able to obtain/maintain any necessary
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