Front Desk Clerk, Sr. - Casino jobs in Alabama

Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Front Desk Clerk
  • Springhill Suites Millbrook - RAM Hotels
  • Millbrook, AL PART_TIME
  • Who Are We? 

    RAM Hotels is a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known mid-scale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

    POSITION:  Front Desk Clerk

    JOB SUMMARY

    Are you friendly and enjoy rolling out the red carpet to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a stay but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you've got what it takes?

    JOB RESPONSIBILITIES

    • Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
    • Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
    • Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
    • Verify the guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
    • Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
    • Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
    • Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
    • Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
    • Perform other tasks as necessary or required to meet or exceed guest satisfaction

     

    PROFESSIONAL EXPERIENCE

    ·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

    ·         Proficient in MS Word, Excel, PowerPoint

    ·         Data Entry, Database Management experience

    ·         Telephone Etiquette experience

     

    INDUSTRY EXPERIENCE

    ·         Understanding of the hospitality industry (preferred)

    ·         Previous experience in the hospitality industry (preferred)

    ·         Previous experience as a Guest Services Agent

    ·         Bilingual communication skills (preferred)

     

    REQUIRED SKILLS

    ·         Must have experience with front office equipment

    ·         Must be flexible to work varied schedules

    ·         Excellent written and oral communication skills

    ·         Excellent organization skills

    ·         Must have an understanding and ability to perform repetitive tasks

    ·         Must have the physical ability to walk, sit, and stand during scheduled shift

    ·         Must be able to lift up to 40 lbs.

     

    ESSENTIAL SKILLS

    • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
    • Engage guests in conversation and recognition of their choice with us,  be consistent; resolve any guest issues immediately and to the best of your ability
    • Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs and be proactive
    • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

     

    BENEFITS

    RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

     

    RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  • 19 Days Ago

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Front Desk Clerk
  • Holiday Inn Express and Suites,...
  • Montgomery, AL FULL_TIME
  • Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a ...
  • Just Posted

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Front Desk Clerk
  • Battle House Hotel & Spa
  • Mobile, AL FULL_TIME
  • To provide the highest level of service possible to our guests by following standards for professional, aggressive hospitality. Responsible for checking guests into and out of the hotel. Posts charges...
  • Just Posted

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Front Desk Clerk
  • Hampton Inn & Suites
  • Fultondale, AL FULL_TIME
  • Extremely Friendly Front Desk ClerkAs a Hotel Guest Service Representative/Front Desk, you will be responsible for ensuring a positive guest experience during their stay. You will be the first point o...
  • 1 Day Ago

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Front Desk Clerk
  • Days Inn (Phenix City, AL)
  • Phenix, AL PART_TIME,FULL_TIME
  • Job Purpose:Serves guests by completing registration; controlling room assignments.Duties:* Welcomes guests by greeting them; answering questions; responding to requests.* Registers guests by obtainin...
  • 3 Days Ago

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Front Desk Clerk
  • Holiday Inn Express & Suites Dothan - RAM Hotels
  • Dothan, AL FULL_TIME
  • Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a le...
  • 10 Days Ago

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FRONT DESK ATTENDANT RECEPTIONIST
  • LifeBridge Health
  • Pikesville, MD
  • As a Service Desk Attendant, you will serve as the voice and first impression of LifeBridge Health & Fitness. In this ro...
  • 3/28/2024 12:00:00 AM

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Front Desk Agent
  • Fairfield Inn & Suites Homestead Florida City
  • Florida City, FL
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Desk Agent
  • Comfort Inn Sherman
  • Sherman, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent
  • TownePlace Suites Springfield
  • Springfield, VA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Receptionist/ Front Desk Attendant
  • Townsquare Media Inc.
  • Yakima, WA
  • **Receptionist/ Front Desk Attendant** at Townsquare Media Yakima, WA **Receptionist- Yakima** As a team member of Towns...
  • 3/25/2024 12:00:00 AM

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Front Desk Agent
  • Oceanskyresort
  • Fort Lauderdale, FL
  • **Front Desk Agent** Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests wi...
  • 3/25/2024 12:00:00 AM

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Front Desk Attendant
  • Roosevelt Grand Dakota Hotel by Sure Stay BW
  • Dickinson, ND
  • Job Description Job Description Hotel Front Desk Clerks job skills included customer service and communication skills to...
  • 3/24/2024 12:00:00 AM

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Front Desk Agent
  • Courtyard Manchester
  • Manchester, NH
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/22/2024 12:00:00 AM

Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state. Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Clerk, Sr. - Casino jobs
$33,950 to $49,907