FRONT DESK CLERK jobs in the United States

FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • Just Posted

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Front Desk Agent
  • Front Desk Agent
  • New York, NY FULL_TIME
  • BEGIN YOUR ROSEWOOD JOURNEY We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment...
  • 12 Days Ago

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Front Desk Agent
  • Seeking BILINGUAL dental Front desk
  • Bellevue, WA PART_TIME
  • ```Duties```- Greet and welcome guests in a friendly and professional manner- Check-in and check-out patients efficiently and accurately- Provide information about insurance, explain services, and sch...
  • 8 Days Ago

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Front Desk Agent (Bellevue and Bothell location)
  • Seeking BILINGUAL dental Front desk
  • Bellevue, WA PART_TIME
  • ```Duties```- Greet and welcome guests in a friendly and professional manner- Check-in and check-out patients efficiently and accurately- Provide information about insurance, explain services, and sch...
  • 7 Days Ago

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Massage Therapist
  • Elements Massage Front Desk
  • Mechanicsburg, PA FULL_TIME
  • At Elements Massage in Mechanicsburg, we are a therapist-centric business built on understanding and supporting what it takes to be a successful LMT. We believe in and are passionate about the healing...
  • 12 Days Ago

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General Dentist - Anderson, SC / Thursday - Saturday
  • Front Desk- Hartwell
  • Anderson, SC FULL_TIME
  • Smith Dental Care is hiring a General Dentist at our Anderson location. We are a unique dental practice with soon-to-be 6 clinical office locations total, open 7 days a week from 8am-8pm. Our clinical...
  • 1 Month Ago

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Front Desk Clerk, Holiday Inn, Winchester VA
  • Blue Sky Hospitality Solutions
  • Winchester, VA
  • About the Front Desk Representative Position We're looking for an agreeable Front Desk Representative to be the first po...
  • 3/28/2024 12:00:00 AM

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Front Desk Clerk
  • Bragg Street Hospitality LLC
  • Alexandria, VA
  • Job Description Job Description Front Desk Clerk Position Available Location: Days Inn Alexandria,VA Job Overview: We're...
  • 3/26/2024 12:00:00 AM

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Front Desk Clerk
  • Ladgov Corporation
  • Mount Rainier, MD
  • Job title: Front Desk Clerk Location: Washington, DC Duties/Requirements: The candidate shall serve as the primary liais...
  • 3/25/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Hilton Springfield
  • Springfield, VA
  • Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to...
  • 3/25/2024 12:00:00 AM

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Front Desk Clerk (Part-Time)
  • Hilton Grand Vacations
  • Washington, DC
  • Hilton Grand Vacations now Offers Day One Benefits and Daily Pay* This is a part time role where t he hours are flexible...
  • 3/25/2024 12:00:00 AM

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Front Desk Agent
  • Donohoe Hospitality Services
  • Washington, DC
  • Residence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. We are looking for people w...
  • 3/25/2024 12:00:00 AM

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Front Desk Supervisor
  • Hampton Inn - DC
  • Washington, DC
  • Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
  • 3/25/2024 12:00:00 AM

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Front Desk Clerk
  • Ladgov Corporation
  • Arlington, VA
  • Job title: Front Desk Clerk Location: Washington, DC Duties/Requirements: The candidate shall serve as the primary liais...
  • 3/24/2024 12:00:00 AM

Income Estimation for FRONT DESK CLERK jobs
$27,997 to $36,975