FRONT DESK CLERK jobs in Utica, NY

Starting Pay Rate: $17/hr

As a Hotel Front Desk Clerk, you'll be the friendly face that greets our guests, setting the tone for their stay with a warm and welcoming vibe! Your day-to-day will involve smoothly checking guests in and out, making payments a breeze, and answering questions with a dash of professionalism and a whole lot of charm. Your commitment to top-notch customer service will help craft unforgettable experiences for our guests, keeping them coming back for more and adding to the awesome reputation of our hotel!

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Front Desk Clerk:                        

• Consistently makes sure guest signs and initials paperwork properly and attaches all pertinent information to the registration card.
• Calls guests 20 minutes after check in to be sure everything is fine. Asks if there is anything else the guest needs.
• Maintains thorough knowledge of the Hotel reservations system. Processes guest transactions with minimal error.  Consistently uses proper group, source, and reason codes.
• Promptly answers telephone calls to the Hotel Front Desk.
• Handles all guest transactions in an expeditious and concise manner. Asks for TS Rewards card if needed both at check in and check out.
• Promptly alerts the Bell Person to assist with luggage. Calls Valet upon check out.

To be successful as a Front Desk Clerk, you'll need:

• Must have a High School Diploma or Equivalency.
• Must have experience in a guest contact position.
• Hotel and cashiering experience preferred.
• Excellent communication and computer skills required.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. 

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations.  Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

#LI-DNI