FRONT DESK CLERK jobs in Texas
FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added FRONT DESK CLERK jobs
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
-
Job summary -• Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.• Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house counts and expected arrivals/departures/ VIPs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
• Access all functions of the computer system.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming and attire of staff; rectify any deficiencies.• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.• Monitor the hotel front entrance and resolve any congested situations.• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.• Monitor communication logs and ensure that guest requests are followed up within minutes.• Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.• Ensure security of guestroom access.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:- Contracted banks
- Shortages/overages
- Late charges
- Petty cash/paid outs
- Adjustments
- Posting charges
- Making change for guests
- Cashing personal/travelers checks
- Payment methods/processing
- Settling accounts
- Closing reports
- Cashier reports
- Balancing receipts
- Dropping receipts
- Securing banks
• Review previous night's no-shows, verify, and ensure billing of such.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist staff with expediting problem payments.• Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.This list of essential functions is not exhaustive and may be supplemented, as necessary.Other Standard Responsibilities -Experience -• Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotelGeneral Skills -• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests, and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of time.Education or Certification -• High school diplomaLanguage -• Required to speak, read, and write English, with fluency in other languages preferred.•Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.Others –• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. - 29 Days Ago
Front Desk Clerk
- Comfort Suites
-
Mc Kinney, TX
PART_TIME
- we need Hotel Front Desk part time NIGHT AUDITOR please submit resume. Must have minimum one year experience. we will give Training. Please apply in person. Job Type: Part-time Pay: $12.00 - $13.00 pe...
- 16 Days Ago
Front Desk Clerk
- Corporate
-
Round Rock, TX
FULL_TIME
- US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is ...
- 16 Days Ago
Front Desk Receptionist/Clerk
- TXPM Pharmacy & Wellness
-
Grove, TX
FULL_TIME,OTHER,TEMPORARY
- Job Overview:We are seeking a reliable and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent custom...
- 16 Days Ago
Front Desk Clerk
- Motel 6 Southeast
-
El Paso, TX
FULL_TIME
- ```Duties:```- greeting guests, checking guests in and out, handling money, answering phones, Job Type: Full-time Pay: From $10.00 per hour Schedule: Monday to Friday Night shift Weekends as needed Wo...
- 17 Days Ago
Front Desk Clerk
- Home 2 Suites Houston Stafford
-
Stafford, TX
FULL_TIME
- Come join our team and the beautiful Home2 Suites!11121 Fountain Lake Drive, Stafford, TXOPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PMJust walk in! No Phone calls please. Ask for Roxanne!-Great starting ...
- 18 Days Ago
FRONT DESK CLERK jobs at Popular Companies
Front Desk Clerk
- KOLTER HOSPITALITY GROUP
-
Fort Lauderdale, FL
- Job Details Job Location Hyatt Centric Las Olas - Fort Lauderdale, FL Position Type Full Time Salary Range $16.00 - $16....
- 4/26/2024 12:00:00 AM
Front Desk Clerk
- Utah State University
-
Logan, UT
- Overview: This key hotel position is responsible for staffing and acting as a front desk agent answering phones, registe...
- 4/26/2024 12:00:00 AM
Front Desk Clerk
- Microtel Inn and Suites
-
Florence, SC
- Job Description Job Description Front Desk Clerk Front Desk Clerks serve as the primary contact to guests and are respon...
- 4/24/2024 12:00:00 AM
Front Desk Clerk
- Quality Inn Montgomery South
-
Montgomery, AL
- Job Description Job Description We are currently recruiting for a Front Desk Agent to join our team! Front Desk Agent / ...
- 4/23/2024 12:00:00 AM
Front Desk Clerk
- Meyer Jabara Hotels, LLC
-
Baltimore, MD
- **Job Description** Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and tal...
- 4/23/2024 12:00:00 AM
Front Desk Clerk
- sulekha.co.uk
-
- Front Desk Clerk Jobs in Hershey, PA *Work Experience***0 - 2 Years** *Job Role**Work Experience***0 - 2 Years** *Job Ro...
- 4/23/2024 12:00:00 AM
Front Desk Clerk
- Affinity Gaming, LLC.
-
- **Description** *Position at Primm Valley Resorts and Casino* The Front Desk Agent will assist guests with reservations,...
- 4/23/2024 12:00:00 AM
Front Desk Clerk
- Ccbcresorthotel
-
Cathedral City, CA
- Ability to meet personal goals Energizing work tasks Compensation/Benefits Help people considering your employer. Share ...
- 4/22/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$27,444 to $36,254
Most Popular Cities in Texas for FRONT DESK CLERK Jobs
What does a FRONT DESK CLERK do?
FRONT DESK CLERK in Lake Charles, LA
Looking for a part-time evening and/ or weekends as a hotel desk clerk.
February 03, 2020
FRONT DESK CLERK in Salem, OR
A front desk clerk must have experience in problem solving.
February 10, 2020
FRONT DESK CLERK in Lancaster, PA
Our front desk clerk resume example will guide you on how to detail the experience that you’ve gleaned at other hotels, registering and greeting guests, handling payments, and guest queries.
February 22, 2020