FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Provide information about hotel amenities, services, and local attractions
- Perform night audit duties as required
```Requirements```
- Previous experience in guest services or hospitality is preferred
- Excellent phone etiquette and knowledge of phone systems
- Multilingual skills are a plus
- Strong attention to detail and organizational skills
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel management software is an advantage
- Strong interpersonal and communication skills
- Ability to work well in a team environment
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume. We offer competitive pay, opportunities for career advancement, and a positive work environment. Join us as we strive to create memorable experiences for our guests.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
0 FRONT DESK CLERK jobs found in Salem, NH area