FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
STATEMENT OF THE JOB :
The Desk Crisis Counselor (DCC) is responsible for the overall safety and security of tenants. The Desk Crisis Counselor participates in the program goal of providing support for tenants through active engagement with tenants, especially during evening and weekend hours, and referral to appropriate program support services.
As the first person to greet all visitors to the building, the hospitality of the Desk Crisis Counselor represents the mission and professional work of Catholic Charities, Brooklyn & Queens.
QUALIFICATIONS :
Last updated : 2024-04-24
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