FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Overview: Provide quality service and hospitality in a clean, organized and well-maintained front desk/office center. Check front office accounting records for accuracy and summarize information for the hotel's financial records. Assist the Front Office Manager (FOM) to uphold our company standards and mission. Essential Functions: • Provide superior hospitality and service. Ensure an easy and satisfying guest reservation, check-in and check-out process. • Track room revenues, occupancy percentages, and other front office operating statistics. • Provide efficient and courteous Front Desk service, being able to maximize room revenue and guarantee guest satisfaction.
Qualification Standards: The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities
.Physical Requirements: • Stand for long periods of time while helping guests. • Requires walking back and forth while helping guests. • Requires bending down and picking up supplies.
Job Types: Full-time, Part-time
Schedule:
Work Location: In person