FRONT DESK CLERK jobs in Merrimack, NH

• Greet guests, provide them with room availability and hotel facilities information
• Assign rooms to guests and provide them with instruction on using automated keys
• Make reservations over the phone and confirm them by providing call back services
• Help guests to their rooms and handle luggage if needed
• Maintain information of room availability and guests’ accounts
• Perform bookkeeping activities such as position charges and computing bills
• Collect payments in the form of cash and process credit card payments
• Record guests’ comments and complaints
• Advise housekeeping staff to handle tasks when rooms are vacated
• Answer incoming telephone calls and provide information on hotel’s services
• Take and relay messages to guests
• Accept and carry out wake-up call requests
• Make cash drops at the end of each shift
• Take and verify identification during check-ins
• Perform cleaning and maintenance tasks on the front desk, lobby area, breakfast/kitchen area, and any area requested
• Help in washing, drying & folding laundry. (must be done throughout the shift).

• Offer guests advice on local entertainment, shopping and eating areas
• Communicate with staff on the previous shift to manage guests’ arrivals and reservations
• Inform management of any discrepancies in front desk operations
• Balance any adjustments, refunds, and payments
• Provide guests with information on hotel amenities inside the hotel
• Provide travel instructions to guests and arrange for transportation
• Complete and present reports pertaining to housekeeping to the management
• Report safety hazards to the management or security officials

· Manages breakfast in setting up and pre-cooking breakfast items

· Manages and oversee the breakfast during breakfast hour. (Make sure everything is stocked and breakfast food times are replenished.)

· Breakdown & Cleans up after breakfast is over (putting food away, wash dishes, sweep & mop breakfast and lobby area, puts up chairs, etc.).

· Conducting Room Inspections once housekeeping as serviced and cleaned the rooms.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays

Work setting:

• In-person

Application Question(s):

• Do you have your own vehicle to commute to and from work?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person