FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Title:
Front Desk Clerk
Location:
Grand Portage Lodge
Closing Date:
When Filled
Wage Range:
$14.25 / hour
Supervisor:
Front Desk Supervisor
Description:
Responsible for check-ins, check-outs, reservation information and switchboard operation, and any other job-related duties as may be assigned by the supervisor.
Education:
Three to six months related experience and/or training; or equivalent combination of education experience. Prefer high school diploma or general education degree.
Grand Portage requires a background check and pre-employment drug and alcohol testing for all positions. American Indian Preference will apply.