FRONT DESK CLERK jobs in Maryland
FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added FRONT DESK CLERK jobs
Front Desk Clerk
- Meyer Jabara Hotels
-
Baltimore, MD
PART_TIME
- Front Desk Clerk Job Title: Front Desk Agent Status: NON-EXEMPT Reports to:GM Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests needs during their stay. Experience & Education: 1 to 2 years of experience in a hotel or a related field preferred High School diploma or equivalent required College course work in related field helpful Previous customer service experience strongly preferred. Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio. Ability to work with Microsoft Office products and various other software programs. Requirements: Work Environment – Ability to work: Under variable temperature conditions Under variable noise levels Indoors Around dust and or mite hazards Long hours sometimes required. Physical Requirements: Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects Ability to work under variable temperatures and noise levels Near Vision - The ability to see details at close range Ability to bend, stretch, twist or reach with your body and arms Must be able to stand and/or walk for lengthy periods of time Mental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions Multi-Lingual skills helpful Essential Duties & Functions: Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations Positively interact with hotel guests Check guests in and out of the hotel Confirm payment method at check in and obtain full payment at check out Log all requests and confirm completion Direct guests to daily functions within the hotel Review PMS inventory and house count for availability and rates Book reservations for day of arrival or future stays Balance and prepare individual paperwork for closing shift Balance bank daily (which includes counting bank before beginning a shift and after shift closes) Maintain and market special guest programs Handle incoming/outgoing calls Take and deliver messages Be familiar with guest privacy Provide information about hotel Know emergency procedures Know VIP procedures Run copies and charge guests as needed Send faxes, Emails and charge as needed Run daily arrival report and annotate guest reservation/inform team of special requests Review changes in Policy and Procedure Distribute faxes, Emails, packages, and mail to guest services for delivery, or inform guest of receipt Stock and clean work space for next shift Distribute billing reports to hotel outlets Prepare key check inventory Block bus tours and notify Housekeeping Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention Non-Essential Duties: Other duties as assigned. Front Desk Clerk
- 3 Days Ago
Front Desk Admin Clerk
- Aphena Pharma Solutions-maryland Llc
-
Easton, MD
FULL_TIME
- 1. JOB TASKS 1.1 Manage Phone System- screen and direct calls. 1.2 Greet and direct visitors to appropriate locations. 1.3 Track purchases to assure timely arrival. 1.4 Maintain Purchasing files to as...
- 4 Days Ago
Front Desk Admin Clerk
- Aphena Pharma Solutions
-
Easton, MD
OTHER
- Job Details Job Location: Liquid & Topicals Division - Maryland - Easton, MD Position Type: Full Time Salary Range: $18.00 - $20.00 Hourly Job Shift: Day Description1. JOB TASKS 1.1 Manage Phone Syste...
- 5 Days Ago
Front Desk Hotel Clerk
- Kings Arms Motel
-
Ocean, MD
FULL_TIME
- Job Summary:We are seeking a highly organized and customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exception...
- 7 Days Ago
Hotel Front Desk Clerk
- Sleep Inn Salisbury
-
Salisbury, MD
PART_TIME,FULL_TIME
- The Ideal Guest Service Representative will present the following: * Customer service experience * Accurate cash handling experience * Excellent verbal communications * Strong organizational skills an...
- 11 Days Ago
Front Desk Clerk
- Grantsville Comfort Inn
-
Grantsville, MD
PART_TIME
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering gu...
- 15 Days Ago
FRONT DESK CLERK jobs at Popular Companies
Front Desk Clerk
- Microtel Inn and Suites
-
Florence, SC
- Job Description Job Description Front Desk Clerk Front Desk Clerks serve as the primary contact to guests and are respon...
- 5/9/2024 12:00:00 AM
Front Desk Clerk
- The Inn at Scituate Harbor
-
Scituate, MA
- Job Description Job Description Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional ...
- 5/8/2024 12:00:00 AM
Front Desk Clerk
- Quality Inn Montgomery South
-
Montgomery, AL
- Job Description Job Description We are currently recruiting for a Front Desk Agent to join our team! Front Desk Agent / ...
- 5/8/2024 12:00:00 AM
Front Desk Clerk
- The Inn at Scituate Harbor
-
Scituate, MA
- Job Description Job Description Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional ...
- 5/7/2024 12:00:00 AM
Front Desk Clerk
- Ccbcresorthotel
-
Cathedral City, CA
- Ability to meet personal goals Energizing work tasks Compensation/Benefits Help people considering your employer. Share ...
- 5/7/2024 12:00:00 AM
Front Desk Clerk
- Hampton Inn and Suites - Phenix City, RAM Hotels
-
Phenix City, AL
- Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Ov...
- 5/7/2024 12:00:00 AM
Front Desk Clerk
- KOLTER HOSPITALITY GROUP
-
Fort Lauderdale, FL
- Job Details Job Location Hyatt Centric Las Olas - Fort Lauderdale, FL Position Type Full Time Salary Range $16.00 - $16....
- 5/6/2024 12:00:00 AM
Front Desk Clerk
- Hilton Hotels & Resorts
-
Birmingham, AL
- As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the h...
- 5/6/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$28,977 to $38,276
Most Popular Cities in Maryland for FRONT DESK CLERK Jobs
What does a FRONT DESK CLERK do?
FRONT DESK CLERK in Lake Charles, LA
Looking for a part-time evening and/ or weekends as a hotel desk clerk.
February 03, 2020
FRONT DESK CLERK in Salem, OR
A front desk clerk must have experience in problem solving.
February 10, 2020
FRONT DESK CLERK in Lancaster, PA
Our front desk clerk resume example will guide you on how to detail the experience that you’ve gleaned at other hotels, registering and greeting guests, handling payments, and guest queries.
February 22, 2020