FRONT DESK CLERK jobs in Massachusetts

FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

C
Front Desk Clerk
  • Colwen Management Inc
  • Natick, MA FULL_TIME
  • We are seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.


    Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.


    General Responsibilities:

    • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
    • Provide exceptional guest service
    • Efficiently manages the operations of the front desk, ensure check in and check out is timely
    • Warmly and professionally welcome all guests
    • Process guest check-in: confirm reservations, assign guest rooms
    • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
    • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
    • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
    • Maintain knowledge of upcoming events, local area, and hotel offerings
    • Ensure prompt delivery of billing to guests
    • Process all payments types e.g. charges, cash, checks, debit or credit cards
    • Discreetly handle confidential guest information
    • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
    • Ensure lobby and shared areas are neat and orderly
    • Adhere to all Colwen and brand standards
    • Maintain STRICT key controls
    • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

    We’ve got you covered: Benefits & Perks

    • Medical Insurance with Company-Funded HRA
    • Dental Insurance
    • Vision Insurance
    • Flexible Spending Accounts
    • Wide-Array of Supplemental Insurance Offerings
    • Paid Time Off Programs
    • Employee Assistance Program
    • 401K Plan – Traditional & Roth Options with Employer Match
    • Hotel Discount Travel Program for Associates & Family
    • Exclusive Associate Discounts – Travel, Entertainment, & Retail
    • Training and Development Programs
    • Career Advancement Opportunities

    Colwen Hotels is an equal opportunity employer. EOE M/F/D/V


    Requirements:

    • One year of related experience, hotel preferred
    • Prior Hilton brand experience preferred
    • Bilingual - English/Spanish
    • Excellent verbal and written communications skills
    • Strong organizational skills and attention to detail
    • Superior interpersonal and customer service sills, ability to deal with difficult guests
    • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
    • Proficient with Microsoft Office Suite and common computer software programs
    • Ability to learn computer software programs and operate property management system
    • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

  • 19 Days Ago

H
Hotel Front Desk Clerk
  • HHM
  • Boston, MA FULL_TIME
  • HHM We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute t...
  • Just Posted

C
Front Desk Clerk
  • Concord Hospitality Brand
  • Woburn, MA FULL_TIME
  • Be a part of the newly opened Homewood Suites/Hampton Inn Boston Woburn.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel w...
  • 26 Days Ago

M
Front Desk Clerk
  • Meyer Jabara Hotels
  • Boston, MA FULL_TIME
  • Front Desk Clerk
  • 10 Days Ago

P
Hotel Front Desk Clerk
  • Premak Inc
  • Brookline, MA FULL_TIME,PART_TIME,TEMPORARY
  • JOB CAN BE PART TIME OR FULL TIME. SIGNIFICANT WEEKLY BONUS PAY FOR PERFORMANCE. Our 25 room guesthouse in Brookline needs of someone to join our front desk team. COLLEGE STUDENTS WELCOME TOO...SHORT ...
  • 11 Days Ago

T
Hotel Front Desk Clerk
  • The Hotel Salem
  • Salem, MA FULL_TIME
  • Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guest...
  • 13 Days Ago

P
Front Desk Clerk
  • Primm Valley Resorts
  • **Description** The Front Desk Agent will assist guests with reservations, checking in and out of the hotel, enrolling n...
  • 3/28/2024 12:00:00 AM

C
Front Desk Clerk
  • Ccbcresorthotel
  • Cathedral City, CA
  • Ability to meet personal goals Energizing work tasks Compensation/Benefits Help people considering your employer. Share ...
  • 3/28/2024 12:00:00 AM

K
Front Desk Clerk
  • KOLTER HOSPITALITY GROUP
  • Dania, FL
  • Job Details Job Location Hyatt Place Dania Beach - Dania Beach, FL Position Type Full Time Salary Range $15.00 - $15.00 ...
  • 3/28/2024 12:00:00 AM

C
Front Desk Clerk
  • Concord Hospitality
  • Dayton, OH
  • Description AM Front Desk - Pay range $14.00 to $16.80 /hour based on experience We are looking for people that have a p...
  • 3/28/2024 12:00:00 AM

C
Front Desk Clerk
  • Concord Hospitality
  • Clearwater Beach, FL
  • Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front ...
  • 3/26/2024 12:00:00 AM

M
Front Desk Clerk
  • Moodynational
  • Nashville, TN
  • ** Front Desk Clerk** **Job Category****:** Hospitality **Requisition Number****:** FRONT01602 Showing 1 location **Job ...
  • 3/25/2024 12:00:00 AM

K
Front Desk Clerk
  • KOLTER HOSPITALITY GROUP
  • Miami Beach, FL
  • Job Details Job Location BHK Crystal Beach Hotel LLC - Miami Beach, FL Position Type Part Time Salary Range $15.00 - $15...
  • 3/25/2024 12:00:00 AM

A
Front Desk Clerk
  • Affinity Gaming, LLC.
  • **Description** *Position at Primm Valley Resorts and Casino* The Front Desk Agent will assist guests with reservations,...
  • 3/24/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$30,469 to $40,240

FRONT DESK CLERK in Lake Charles, LA
Looking for a part-time evening and/ or weekends as a hotel desk clerk.
February 03, 2020
FRONT DESK CLERK in Salem, OR
A front desk clerk must have experience in problem solving.
February 10, 2020
FRONT DESK CLERK in Lancaster, PA
Our front desk clerk resume example will guide you on how to detail the experience that you’ve gleaned at other hotels, registering and greeting guests, handling payments, and guest queries.
February 22, 2020