FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Title: Front Desk Agent
Department: Operations
Reports to: Front Office Manager or General Manager
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills:
Working Conditions:
RELATIONSHIPS:
Internal: General Manager, Assistant General Manager, Peers, Sales Manager, Director of
Sales and Field Operations at the corporate level
External: Guests - To provide customer service
PHYSICAL/COGNITIVE ACTIVITES:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility of this position is to provide guest service and maintain the hotel reservation system. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision to that of a computer and the ability to adjust or focus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
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