Front Desk Clerk

Location: Birmingham, AL, 35203

Job Description:

The Front Desk Clerk will be responsible for providing excellent customer service to guests and visitors. They will be the first point of contact for guests and will be responsible for answering phone calls, responding to emails, and greeting guests as they arrive. The Front Desk Clerk will also be responsible for managing reservations, checking guests in and out, and handling any guest complaints or issues that may arise. Other duties may include maintaining the cleanliness of the lobby area, assisting with administrative tasks, and performing other duties as assigned.

Requirements:

• High school diploma or equivalent
• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer programs
• Ability to work flexible hours, including weekends and holidays

Qualifications:

• Prior experience in a customer service or hospitality role preferred
• Knowledge of reservation systems and hotel operations a plus
• Ability to speak multiple languages a plus