FRONT DESK CLERK jobs in Benton Harbor, MI

FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Front Desk Clerk
  • Baymont Inn and Suites
  • Stevensville, MI FULL_TIME
  • We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

    Skills

    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Degree in hotel management is a plus

    Job Type: Full-time

    Pay: $12.00 - $14.00 per hour

    Benefits:

    • Employee discount
    • Paid time off

    Schedule:

    • 8 hour shift

    Work setting:

    • In-person

    Work Location: In person

  • 4 Days Ago

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Hotel Front Desk Clerk
  • Econo Lodge
  • Paw Paw, MI PART_TIME,FULL_TIME
  • Job Overview:We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer ...
  • 13 Days Ago

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Medical Receptionist/Front Desk
  • John M Stafford, MD & Associates
  • Saint Joseph, MI PART_TIME,FULL_TIME
  • Job brief As a receptionist you will be the first point of contact for our family practice and you will provide administrative support across the organization. You will handle the flow of people throu...
  • 4 Days Ago

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Front Desk Manager
  • Springhill Suites by Marriott
  • Benton, MI FULL_TIME
  • About usSpringhill Suites is a premier hotel in Benton Harbor, MI. We are professional, customer-centric and engaging. Our goal is to create a warm and inviting atmosphere for the modern family. We pu...
  • 3 Days Ago

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Front Desk Agent
  • Courtyard By Marriott
  • Benton, MI FULL_TIME
  • Front Desk Agent POSITION TITLE: Customer Service Specialist DEPARTMENT: Guest Service Flexible hours. We will work with your schedule. Great discounts on employee travel.Pay Rate: $13.00 Per Hour POS...
  • 10 Days Ago

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Front Desk Agent
  • Hampton Inn Benton Harbor / 1921 Pipestone Rd,...
  • Benton, MI FULL_TIME
  • Front Desk Agent Hampton Inn Benton Harbor 1921 Pipestone Rd. Benton Harbor, MI 49022 NOW HIRING!!! Join our team now if you are interested in amazing benefits, such as deeply discounted hotel stays, ...
  • 17 Days Ago

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0 FRONT DESK CLERK jobs found in Benton Harbor, MI area

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Front Desk Agent
  • Cornerstone Hospitality LLC
  • Elkhart, IN
  • FRONT DESK AGENT Job Summary We are open 24/7, and we do need an employee that can work flexible hours and weekends. Shi...
  • 3/28/2024 12:00:00 AM

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Guest Services Leader
  • Pilot Company
  • Benton Harbor, MI
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/28/2024 12:00:00 AM

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Hotel Manager
  • Lake Bluff Property Group Ltd
  • South Haven, MI
  • Job Description Job Description About Us: Lake Bluff Inn and Suites is a charming 52-unit lakefront hotel nestled in the...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent
  • Four Winds Casinos
  • New Buffalo, MI
  • SUMMARY: Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ...
  • 3/27/2024 12:00:00 AM

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General Manager>
  • Carl's Jr. & Hardee's
  • Niles, MI
  • Carl's Jr. & Hardee's - 734 S 11th St [Restaurant Supervisor] As a General Manager at Carl's Jr. & Hardee's, you'll: Mod...
  • 3/27/2024 12:00:00 AM

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Assistant Manager>
  • Checkers - Rally's
  • Michigan City, IN
  • Checkers - Rally's - 2102 Franklin St [Restaurant Supervisor] As an Assistant Manager at Checkers-Rally's, you'll: Build...
  • 3/27/2024 12:00:00 AM

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Assistant Manager-Franchise - 9285 - Franklin St. - Michigan City, IN (Michigan City, IN)
  • Checkers Drive-In Restaurants, Inc.
  • Michigan City, IN
  • The Assistant Manager works closely with and reports to the General Manager. They are the "Every Day" leader for the Res...
  • 3/26/2024 12:00:00 AM

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Guest Services Representative
  • Nothing Bundt Cakes
  • South Bend, IN
  • The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers ...
  • 3/25/2024 12:00:00 AM

Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people. Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor. According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$27,087 to $35,774
Benton Harbor, Michigan area prices
were up 1.3% from a year ago

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