Fraud Prevention Supervisor jobs in Rochester, NH

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Tuition reimbursement program
• Quarterly performance bonus up to $1,000
• 401(k), health, dental and vision plans, and other insurances you can use
• An Employee Assistance Plan that’s ready when you need it
• Paid training and paid time off

There is an on-site expectation with work-from-home flexibility after training for this role. Operational needs and our telework policy determine your work environment. You will be required to attend training in on-site for approximately 4 weeks. You will be required to conduct trainings and attend various other meetings in the office as required by our contract with the Department of State. 

Job Summary:

The Fraud Prevention Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Fraud Supervisor supervises employees and day to day Fraud unit operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. 

Essential Duties and Responsibilities:

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned
• Has or develops an understanding of the system in use in the unit and serves as a resource for Senior Research Analysts in unique situations
• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)
• Assists Unit Manager, Assistant Operations Managers, and Operations Manager to ensure timely delivery of all deliverables as they relate to their functional area
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations
• Initiates performance reviews for employees within area of responsibility
• May interview and assess applicants and make recommendations for employee selection
• Trains new employees and conducts refresher training for current employees
• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood and kept up to date

Requirements

Minimum Qualifications:

• Associates Degree and one (1) year of experience in visa operations support
• One (1) year of supervisory experience may be substituted for visa operations support experience
• An additional two years (2) of (similar) team management experience may be substituted for an Associates degree
• Three (3) years of Fraud Prevention experience
• Must be able to obtain and maintain a SECRET level security clearance; otherwise, a Moderate Risk Public Trust (MRPT) clearance is required

Additionally, you must live within 90 miles of Portsmouth, NH, and be a U.S. citizen. You will be required to attend training in on-site for approximately 6 weeks. You will be required to conduct trainings and attend various other meetings in the office as required by our contract with the Department of State.  

Minimum Knowledge, Skills and Abilities:

• Strong written and verbal command of the English language 
• Strong administrative and organizational skills
• Basic Computer Skills
• Excellent interpersonal and communication skills
• Demonstrate a professional work ethic
• Ability to work independently and collaboratively
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

Work Environment:

You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.