Fraud Prevention Manager jobs in Philadelphia, PA

Title

Senior Fraud Manager

Reports to

Senior Director – Global Supply Chain Finance

Overview

The Senior Fraud Manager will have global scope, supporting both our North American and European retail/wholesale business segments and our Nuuly segment. Role will work collaboratively between our Customer Service, Brand Ops, Finance, Tech, Loss Prevention (‘LP’), and Supply Chain Ops teams in effort to maximize revenue retention while providing a quality consumer experience. Touchpoints will also encompass our payment and fraud prevention external partners.

Position will uncover and provide insights on trends within the space of revenue loss/chargebacks within the organization. Looking for a great mind that can analyze trends and be the fraud/chargeback SME. Ideal candidate should have knowledge of, or background in retail/e-comm/FMCG and preferably, a customer order review/customer service background, previous exposure to payment data and related processes, and advanced familiarity with data analytics and related KPI development and monitoring.

Responsibilities

• Develop an understanding of the order & payment platforms and processes to deliver deep analytical insights (trends, KPI’s, payment processing costs, alert monitoring, etc.)
• Create operational reporting (visualizations/dashboards) and lead day-to-day performance measurement of order screening and our revenue capture and maintenance strategy
• Utilize performance data to inform processes & fraud roadmap via collaboration w/Leadership
• Develop and refine P&P to identify opportunities to improve accuracy and efficiency of the Order Processing team’s effort to detect, prevent, and reduce fraud and dispute losses
• Regularly educate and inform Order Processing and LP teams of fraudulent activity and associated behaviors to ensure consistency in application of prevention measures
• Work with the Order Processing and LP teams to reduce instances of fraud, identify areas of high fraud or high dispute activity in effort to improve fraud attack rate and revenue loss prevention
• Analyze outcomes and report results regularly in a consistent format that can be comprehensible to a varied set of audiences

Qualifications

• 5 years of experience w/fraud and payment disputes in e-commerce/retail environments
• Experience in diagnosing issues and developing/proposing strategies to resolve through to implementation
• High analytical prowess; 3 years’ experience using analytics to drive key business decisions
• Excellent skills in MSOffice Suite (Excel, PowerPoint, etc.), dashboard creation, etc.
• Customer Service background and experience, a plus

Job Skills

·         Excellent communication skills (written/verbal)

·         Highly organized and focused; ability to meet critical deadlines on short timelines

·         Self-starter – Comfortable taking initiative while quickly grasping concepts, processes, and ideas

·         Strong attention to detail w/ability to think analytically (and guide others to do so as well) while driving informed, accurate decisions

·         Highly influential – Ability to lead and influence teams (direct and/or indirect) and outcomes, including key decision makers via a data-driven and experiential approach

·         Ability to thrive in a fast-paced, ever-changing environment while maintaining efficiency in tasks

·         Ability to understand key business processes and develop/support competitive strategies related to fraud and revenue loss prevention

Education

Bachelors’ in CS, Statistics, Business, Finance, Economics, or similar experience

Location

Philadelphia, PA