Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Reports to: Senior Fraud Analyst
Locations available: Big Stone City, Eagan, Ortonville, Redwood Falls, or Waseca
Position Summary/Purpose:
Minnwest is seeking an individual for a full-time Advanced Fraud Investigations Associate position in multiple Minnwest locations. Position is responsible for assisting in the monitoring of and the investigative with customers pertaining to fraudulent activity; providing Minnwest Bank customers with a professional and courteous knockout experience when dealing with suspicious activity. Execution of required actions to resolve customer issues and ensure risk mitigation, working to recover losses and maintain adequate controls. Must be professional, welcoming and responsive through all communication channels.
This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.
Minimum Requirements
Preferred Qualifications:
Working Conditions: Work indoors in a standard office environment. Occasional lifting up to 50 lbs. May involve traveling for training or meetings. Hours: 9:30am-6:00pm, some flexibility on days of week and hours.
We offer a team-oriented work environment, competitive pay, and a strong benefit package, including medical, vision, dental, life, and 401k.
At Minnwest, we invest in the best people - driven people, compassionate people, creative people….people like you! Ready for a great career opportunity with advancement possibilities? Apply to join our Minnwest team today.
A full background check including federal, state, county, and civil will be conducted on the final candidate for the position. Candidate must pass the background check in order to obtain employment with Minnwest.
AA/EOE