Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Assists in Loss Prevention activities within the Distribution Center by supporting the departments objectives. Duties include, but not limited to, physical security, reports policy and procedure violations to leadership, internal theft investigation, monitoring processes, compliance auditing, data entry, documentation and Gatehouse operations.
ACCOUNTABILITIESAssists in the protection of all Kohls assets, to include physical assets (facility, machinery and property), human assets (Kohls associates and visitors), and profit assets (merchandise)Partnering with Distribution Center Loss Prevention Assistant Supervisors and Facilities Management to professionally monitor physical security policies and procedures of Kohls and the Distribution CenterReport incidents of associate theft or safety violations to the Distribution Center Loss Prevention Assistant SupervisorWhen instructed, participates in internal theft investigations, in strict adherence to Kohl's Loss Prevention Internal Theft Investigation and Confidentiality GuidelinesMonitors all Kohls Department Stores / Distribution Center Safety Policies and Procedures and actively participates in the Distribution Center Safety CommitteePerforms Distribution Center Loss Prevention Audits to measure accuracyReport production fraud or short-cuts by associates to Distribution Center Loss Prevention Assistant SupervisorAbility to learn and demonstrate proficiency in all processes of the Distribution CenterMonitors associates (via the floor and CCTV) to ensure compliance to processing guidelinesData entry of all audit results and assigned informationPerform all Gatehouse operations and Gatehouse data entry, as described in the Gatehouse section of the Distribution Center Loss Prevention ManualAssists in store inquiriesSpecial projects and other duties as assignedQUALIFICATIONSREQUIREDAdherence to Kohls Ethical StandardsAbility to communicate in a professional manner and exhibit confidentialityAbility to be multi-functional, use good judgement, problem solving and organizational skillsAbility to follow instructions and take directionsAbility to work with minimal or no supervisionAbility to perform tasks consistently and accuratelyMust be available to work all shifts, weekends, and holidaysBasic math, computer operations, reading skills, legible handwriting and good verbal and written communication skillsHigh School Diploma or equivalent and / or previous Distribution Center, Law Enforcement and / or Store Loss Prevention experiencePREFFEREDAuditing experienceWorking knowledge of software programs such as Word, Excel, PowerPoint, Access and PeopleSoftADDITIONAL INFORMATIONRegular attendance is requiredEffective verbal and written communication skillsAbility to work as part of a team and interact effectively with othersCritical features of this job are described under the headings above.
Last updated : 2024-03-06